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ERROR MESSAGES
The following table lists some of the messages that may appear while the machine is operating as well as their
corresponding solutions.
Perform the necessary operation according to the instructions in the message or the solution described here.
If the problem persists, contact the retailer who sold you this machine or the nearest authorized service center.
Memo
• If an error occurred, either an error message or an error code will appear on the machine in the following cases.
- Error message: An error occurred while only the machine is being operated (Example: Pressing the "Feed"
button to insert the mat failed, establishing a wireless network connection failed, etc.)
- Error code: An error occurred while DesignNCut Manager was being used, (Example: Retrieving cutting data
failed, beginning to cut/draw failed, etc.)
Cutting Machine Error
When Operating the Machine
Error Messages (Cutting Machine)
Blade initialization error. Turn off the
machine.
Head initialization error. Turn off the
machine.
Mat recognition error. Press [OK] button.
Failed to unload mat. Turn off the machine.
Causes / Solutions
Turn the machine off, then on again.
Possible Causes1: The dotted marks on the part of the mat that is
inserted are dirty.
Solutions1:Clean the dotted marks on the mat and their surrounding
area. If the mat is still not recognized, replace the mat with a new one.
Possible Causes2: The dotted marks on the part of the mat that is
inserted are hidden by material that was attached.
Solutions2: Attach the material while keeping it within the adhesive area
of the mat.
Possible Causes3: The mat was inserted so that the side with the
material attached is facing down.
Solutions3: Insert the mat so that the side with the material attached is
facing up.
Possible Causes4: A mat that cannot be recognized has been inserted.
Solutions4: Use the specially designed mat for this machine.
The material to be cut/drawn is jammed in the feeding mechanism in the
machine.
Press the "Feed" button while the mat is being inserted to feed it out.
If the mat does not feed out, turn off the machine, and then carefully pull
out the mat.
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