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11 • Troubleshooting
Viewing System Configuration Levels
Sometimes in an effort to fix your problem over the phone, a Pitney
Bowes agent may request you to look up the software and firmware
level that is on your machine. Follow these steps to do this:
1. Press Options.
2. Press Page Down twice.
3. Select "Advanced Features".
4. Select "Maintenance mode".
5. Select "View system info".
6. There are five screens of information available about your ma-
chine. Press Page Down to scroll through all the screens if
needed.
INTERNAL INFORMATION
IND
SN:
PBI
SN:
UIC
Ver:
INTERNAL INFORMATION
PM Ver:
PHS Ver:
ASIC Ver:
INTERNAL INFORMATION
LCD Ver:
PSD Ver:
RM
Ver:
INTERNAL INFORMATION
RATE Eff:
UIC Sum:
RM Sum:
INTERNAL INFORMATION
TREE Ver:
LANG Ver:
7. Press Clear (back arrow key) four times to return to the Home
screen.
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SV62214 Rev. A
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