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Safety, Regulatory & Legal
Safety, Regulatory & Legal
Battery Use & Safety
Battery Charging
Third Party Accessories
Driving Precautions
Seizures, Blackouts & Eyestrain
High Volume
Repetitive Motion
Children
Glass Parts
Operational Warnings
RF Energy
SAR (FCC & IC)
SAR (ICNIRP)
EU Conformance
FCC Notice
Software Notices
Location
Navigation
Privacy & Data Security
Use & Care
Recycling
Software Copyright
Content Copyright
OSS Information
Service & Repairs
Global Warranty
Guarantee (Mexico)
Copyright & Trademarks
Menu
More
Back
Next
Motorola has created the opensource.motorola.com website to serve as a portal for
interaction with the software community-at-large.
To view additional information regarding licenses, acknowledgments and required copyright
notices for open source packages used in this Motorola mobile device, please go to
Apps > Settings > About phone > Legal information
> Open source licenses. In addition, this Motorola device may include
self-contained applications that present supplemental notices for open source packages used
in those applications.
Service & Repairs
If you have questions or need assistance, we're here to help.
Service & Repairs
Go to www.motorola.com/support, where you can select from a number of customer
care options. You can also contact the Motorola Customer Support Center at 0800 666 8676
(Argentina), 800-201-442 (Chile), 01-800-700-1504 (Colombia), 01 800 021 0000 (México),
0800-100-4289 (Venezuela), or 0-800-52-470 (Perú).
2013.05.16
How to Obtain Service or Other Information
FCC
1. Please access and review the online Customer Support section of Motorola's consumer
website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please con-
tact the Warrantor listed at the Motorola website or the contact information for the corre-
sponding location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help deter-
mine whether your Product requires service. You may be required to download, or otherwise
obtain and accept software updates from Motorola or a Motorola Authorized Repair Center.
You are responsible for any applicable carrier service fees incurred while obtaining the re-
quired downloads. Complying with the warranty process, repair instructions and accepting
such software updates is required in order to receive additional warranty support.
4. If the software update does not fix the problem, you will receive instructions on how to ship
the Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permitted by applicable law, you are required to include: (a)
a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written de-
scription of the problem; (c) the name of your service provider, if applicable; (d) your address
and telephone number. In the event the Product is not covered by the Motorola Limited War-
ranty, Motorola will inform the consumer of the availability, price and other conditions ap-
plicable to the repair of the Product.
To obtain service or other information, please access and review the online
Customer Support section of Motorola's consumer website at www.motorola.com.
Motorola Mobility LLC Limited Global
Warranty Mobile Phones
FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
Global Warranty
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED WARRANTY
ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY SUCH CONSUMER
PROTECTION LAWS AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not
transferable.
What Does this Limited Warranty Cover?
Motorola Mobility LLC or its subsidiaries' warranty obligations are limited to the terms and
conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility LLC
or its subsidiaries ("Motorola") warrant this Mobile Phone, and any in-box accessories which
accompany such Mobile Phone ("Product") against defects in materials and workmanship,
under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by
the original end-user purchaser, or the period of time required by the laws of the country where
the Product is purchased, whichever is longer ("Warranty Period").
Repairs made under this Limited Warranty are covered for the balance of the original Warranty
Period, or 90 days from the date of service, whichever is longer. Any upgrade to the original
product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible
and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the "Motorola" trademark, trade name, or logo legally affixed to
them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the
applicable Warranty Period, Motorola, at its sole option, unless otherwise required by
applicable law, will either (1) repair, at no charge, the defect or damage using new, used or
reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
Product with a replacement Product that is new or which has been reconditioned/refurbished
or otherwise remanufactured from new or used parts and is functionally equivalent to the
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