Troubleshooting - Yale E5400LN Cylindrical Series Programming/Troubleshooting Instructions

Troubleshooting

P r o b l em
Green light comes on but lever will not retract latchbolt.
Solution
Check lockbody connection. Check cylinder tail piece length (see Installation Instructions).
Check door Prep (refer to door templates).
Problem
No Lights come on when pushbuttons are depressed.
Solution
Ensure Visual Keypad Feedback is set to Enable (See page 6). Check battery installation.
Check keypad connection.
Problem
No Audible when pushbuttons are depressed.
Solution
Ensure Audible Keypad Feedback is set to Enable (See page 6). Check battery installation.
Check keypad connection.
Problem
Factory default codes not working
Solution
Reprogram default codes (Delete All Users) (See page 5) .
Problem
User codes not working
Solution
Ensure Lockout code has not been entered (See page 3). Check battery power (lock maybe in
Blackout Mode). See below for battery replacement. Check lockbody connection.
Problem
Lock stays unlocked
Solution
Ensure Passage code has not been entered (See page 3). Check cylinder tail piece length
(see Installation Instructions). Check lockbody connection.
Battery Replacement
The lock goes into Blackout Mode when the voltage drops to 5.4V. If this happens users 6-99
will be locked out. Supervisor and Emergency codes are the only codes that will allow access.
The codes will not be lost during battery replacement or low power conditions. Codes are stored
in non-volatile memory. To replace the batteries remove the screw on the Battery Escutcheon
and remove the escutcheon. Replace all 6 "AA" (alkaline only) batteries in the correct polarity
position. Reinstall the escutcheon. Enter a known user code to ensure lock functions correctly.
An ASSA ABLOY Group brand
7
80-9150-8005-010 (10-12)