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Problem
Solution
The tape or tube is
• Feeds the tube backward.
jammed.
In the [Device Settings] menu bar in the
“Printer Setting Tool”, click [Maintenance] -
[Feed Tube] - [Backward].
• If you are unable to clear the tube jam by
feeding the tube backward, remove the roller
cover and remove the tube. For more
information about removing the roller cover,
see the User's Guide.
• If the tape or tube is jammed, remove the
tape cassette or tube, and then pull out the
jammed tape or tube and cut it. For the tape
cassette, check that the end of the tape
passes through the guide before reinstalling
the tape cassette.
• When the tube is jammed, the ribbon of the
ribbon cassette will be damaged. Because
the ribbon may break if you use it in this
condition, pull out approximately 10 cm of
ribbon from the cassette and wind the
damaged portion completely onto the spool.
You can use the ribbon to print starting from
the portion that is not damaged.
The ink ribbon is broken.
Insert a new ribbon cassette.
If you use the P-touch in an environment with a
temperature of 20°C or lower, we recommend
setting [Print Speed] to [Better Quality]. For
more information, see “Tube Settings Tab” in
the User's Guide.
Although some ink ribbon
If the P-touch cannot feed the tube correctly
remains and the tube is not
because the tube is twisted or the tube is
jammed, a message
caught on something outside of the P-touch,
appears indicating that
this error may occur.
there is no ink ribbon
Check that the tube is not twisted and that the
remaining, there is a tube
tube can be fed smoothly outside of the
feeding error, or there is a
P-touch.
tube jam error.
The ink ribbon is separated
If the ink ribbon is broken, replace the tape
from the ink roller.
cassette or ribbon cassette. If not, leave the
tape uncut and remove the tape cassette or
ribbon cassette, then wind the loose ink ribbon
onto the spool as shown in the figure.
1
1
1
Spool
The P-touch stops while
• Replace the tape cassette if striped tape is
printing a label or tube.
visible, as this indicates that you have
reached the end of the tape.
• Connect the AC adapter directly to the
P-touch, or charge the rechargeable Li-ion
battery.
The label or tube is not cut
For labels, check the Cut Option setting using
automatically.
the printer driver.
To cut labels manually, press the
(Feed
and Cut) button to feed and cut the tape.
To cut tubes manually, press and hold the
(Feed and Cut) button for 2 to 10 seconds
until the
(Power) indicator changes from
being lit in green to flashing in green, and then
release it. The tube will be cut when the button
is released.
A tape or tube jam error
Contact Brother customer service.
cannot be cleared despite
following the
troubleshooting steps.
The tube is not cut or is
Replace the tube cutter.
difficult to cut.
Replace the tube cutter after approximately
50,000 cutting operations (this number may
vary depending on the operating conditions).
You can confirm the current number of cutting
operations from a computer by executing [Help]
- [Software Information Scan] in P-touch
Editor.
If the tube cutter has reached the
recommended number of cutting operations,
replace it with a new one (model number
PA-TC-001).
After replacing the tube cutter, reset the
counter. You can reset the counter for the tube
cutter by selecting [Reset Tube Cutter
Counter] in the [Device Settings] menu bar in
the "Printer Setting Tool". For more
information, see the User’s Guide.
Problem
Solution
I want to adjust the depth of
Half cuts can be adjusted to one of three
half cuts for tubes.
depths. Press the cover open button to open
the top cover, and then move the tube half-cut
adjuster to adjust the cutting depth.
To specify a more advanced setting, change
the [Cut Depth] setting on the [Tube Settings]
tab in [Device Settings] in the “Printer Setting
Tool”.
Tubes are not fed correctly.
The rollers may be worn and need to be
replaced. For more information about replacing
The length of printed tubes
the rollers, see the User’s Guide.
is shorter than the set tube
length.
The tube rollers have
Replace the rollers. For more information, see
become worn.
the User’s Guide.
The tube is not ejected
Feeds the tube forward.
correctly after printing.
In the [Device Settings] menu bar in the
“Printer Setting Tool”, click [Maintenance] -
[Feed Tube] - [Forward].
I want to make fine
The length and margins can be adjusted in the
adjustments to the print
“Printer Setting Tool”. For more information,
result.
see the User’s Guide.
I want to faster printing.
High speed printing can be used if the AC
adapter is connected, and TZe laminated tape
with black ink is installed. Use the printer driver
to select the high speed mode when printing the
labels.
You cannot use this function for TZe-FX**1
tape.
I want to print in higher
High resolution printing can be used if the AC
resolution.
adapter is connected and TZe laminated tape
with black ink is installed. Use the printer driver
to select the high resolution mode when printing
the labels.
You cannot use this function for TZe-FX**1
tape.
The print result is poor.
High resolution printing can be used if the AC
adapter is connected and TZe laminated tape
with black ink is installed. Use the printer driver
to select the high resolution mode when printing
the labels.
You cannot use this function for TZe-FX**1
tape.
If using the high speed printing setting, print
using the standard setting.
The high resolution or high
As conditions for high resolution or high speed
speed printing setting was
printing, the AC adapter must be connected,
specified, but an error
and TZe laminated tape with black ink must be
occurred and printing could
installed.
not be completed.
You cannot use this function for TZe-FX**1
tape.
To clear the error, cancel the print job, and then
connect the AC adapter or cancel high
resolution or high speed printing.
FLe labels cannot be
If the FLe sensor is dirty, FLe labels cannot be
positioned correctly.
positioned correctly. Wipe the FLe sensor using
a cotton swab moistened with alcohol to clean
the sensor. See the User’s Guide.
Version information
Problem
Solution
I do not know the version
The version number and other information for
number of the firmware of
the firmware can be confirmed using the
my P-touch.
following procedure:
Use 24 mm or 36 mm tape.
1
Turn the P-touch on.
2
Press and hold the
(Feed and Cut)
button for more than 10 seconds to print the
report. For more information, see the User’s
Guide.
I want to confirm whether I
Use the P-touch Update Software to confirm if
am using the latest version
you have the latest version.
of the software.
See the User’s Guide for more information
about the P-touch Update Software.
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