Additional Information; Troubleshooting; Playback - Pioneer BONUS VIEW BDP-51FD Operating Instructions Manual

Chapter 7

Additional information

Troubleshooting

Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this component, check the
points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If
the trouble cannot be rectified after checking the items below, please contact customer services. In the US, call Toll Free (800) 421-1404.
(Telephone lines are open Monday through Friday 6:00 AM to 4:30 PM (Pacific Time).) In Canada, call Local (905) 479-4411, or Long distance
+1(877) 283-5901. (Telephone lines are open Monday through Friday 9:00 AM to 5:30 PM (EST).)

Playback

Problem Check
Disc does not play. Is the disc scratched?
Disc tray opens
Is the disc dirty?
automatically.
Is the disc properly set in the disc tray?
Is the region number correct?
Is the player set in a humid place?
Picture freezes and the front
panel and remote control
buttons stop working.
No picture is displayed or the Is the video cable properly connected?
picture is not displayed
Is the video cable damaged?
properly.
Is the input setting on the connected TV or AV receiver or
amplifier right?
Are the terminals for outputting video signals properly set?
Is the output video resolution properly set?
Is the player connected with an HDMI cable other than a High
Speed HDMI™ cable (with a Standard HDMI™ cable)?
Picture is stretched. Is the TV's aspect ratio properly set?
Aspect ratio cannot be
switched.
Is 4:3 Video Out properly set?
Sound and picture are not Is Output Terminal Priority properly set?
synchronized.
Remedy
It may not be possible to play scratched discs.
Clean the disc (page 59).
• Set the disc with the printed side facing up.
• Set the disc properly in the depression in the disc tray.
The region numbers of discs that can be played on this set are
as shown below (page 10).
• BDs: "A" (or including "A") and "ALL"
• DVDs: "1" (or including "1") and "ALL"
There could be condensation inside. Wait for the condensation
to dissipate. Do not set the player near an air-conditioner, etc.
(page 58).
• Press  STOP to stop playback, then restart playback.
• If the playback cannot be stopped, press  STANDBY/ON
on the player's front panel to turn off the power, then turn the
power back on.
• If the power cannot be turned off, press and hold
 STANDBY/ON on the player's front panel for over 5
seconds. The power will turn off.
Insert the cable firmly and all the way in.
If the cable is damaged, replace it with a new one.
Read the operating instructions of the connected components
and switch to the proper input.
Press VIDEO SELECT to switch the terminal from which the
video signals are output.
Depending on the player's output video resolution, the picture
may not be displayed at all or displayed properly. Use OUTPUT
RESOLUTION to switch to a resolution at which the picture is
displayed properly (page 25).
Press  while pressing  on the player's front panel to restore
the video outputs to the factory default settings. After use
Setup Navigator to reset the player.
There are some BDs for which the picture will only be output
when connected by HDMI cable.
Read the TV's operating instructions and set the TV's aspect
ratio properly.
• Set 4:3 Video Out properly (page 40).
• When video signals with a resolution of 1080/60i, 1080/60p,
1080/24p or 720/60p are being output from the HDMI OUT
terminal or the COMPONENT VIDEO output terminals, they
may be output in the 16:9 (Widescreen) mode even if TV
Aspect Ratio is set to 4:3 (Standard) (page 25).
Set Output Terminal Priority properly (pages 20 and 48).
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