Canon iPF9000 series Service Manual page 289

Contents
6.1 Troubleshooting .............................................................................................................................................................6-1
6.1.1 Outline.......................................................................................................................................................................................... 6-1
6.1.1.1 Outline of Troubleshooting .............................................................................................................................................................................6-1
6.1.2 Troubleshooting When Warnings Occur ..................................................................................................................................... 6-1
6.1.2.1 Ink Level: Check .............................................................................................................................................................................................6-1
6.1.2.2 Check maint cartridge capacity. ......................................................................................................................................................................6-1
6.1.2.3 Ink tank is empty. Replace the ink tank. .........................................................................................................................................................6-1
6.1.2.4 No ink tank loaded. Check ink tank ................................................................................................................................................................6-1
6.1.2.5 Close Ink Tank Cover .....................................................................................................................................................................................6-2
6.1.2.6 End of paper feed. Cannot feed paper more. ..................................................................................................................................................6-2
6.1.2.7 Paper Type Wrong ..........................................................................................................................................................................................6-2
6.1.2.8 GARO W12xx.................................................................................................................................................................................................6-2
6.1.2.9 Check printed document. ................................................................................................................................................................................6-2
6.1.2.10 Prepare for parts replacement. Call for service. ............................................................................................................................................6-3
6.1.2.11 Parts replacement time has passed. Call for service. ....................................................................................................................................6-3
6.1.3 Troubleshooting When Errors Occur........................................................................................................................................... 6-3
6.1.3.1 03870001-2015 Cutter error............................................................................................................................................................................6-3
6.1.3.2 03010000-200C/03010000-200E/03010000-200F/03010000-2017/03010000-2018/03016000-2010 multi sensor .....................................6-3
6.1.3.3 03031000-2E0F Upper cover sensor error ......................................................................................................................................................6-4
6.1.3.4 03031101-2E10 Ink tank cover switch error...................................................................................................................................................6-4
6.1.3.5 03031000-2E11 Carriage cover sensor error ..................................................................................................................................................6-4
6.1.3.6 03031000-2E12 Defective paper release lever ..............................................................................................................................................6-4
6.1.3.7 03010000-2016/03010000-2E27 Paper feed error..........................................................................................................................................6-5
6.1.3.8 03010000-200D Cut media end error .............................................................................................................................................................6-5
6.1.3.9 03010000-2E1F/03060000-2E14/03060A00-2E00/03061000-2E15/03063000-2E08/03860002-2E02/03860002-2E0A/03860002-2E0C
Path mismatch error ...............................................................................................................................................................................................6-5
6.1.3.10 03862000-2E09 Insufficient roll media error ...............................................................................................................................................6-5
6.1.3.11 03890000-2920 Media take-up motor error ..................................................................................................................................................6-6
6.1.3.12 03890000-2921 Media take-up paper detection sensor error........................................................................................................................6-6
6.1.3.13 03060A00-2E1B Roll media end error .........................................................................................................................................................6-6
6.1.3.14 03861001-2405/03861001-2406 Borderless printing error ..........................................................................................................................6-6
6.1.3.15 03810104-2500/03810101-2501/03810102-2502/03810103-2503/03810112-2504/03810113-2505/03810106-2506/03810105-2508/
03810115-2509/03810107-250A/03810109-250B/03810108-250C No ink error ................................................................................................6-6
6.1.3.16 03830104-2520/03830101-2521/03830102-2522/03830103-2523/03830112-2524/03830113-2525/03830106-2526/03830105-2528/
03830115-2529/03830107-252A/03830109-252B/03830108-252C Ink tank is not installed. ( This error occurs when the ink tank is replaced.)..
6-7
6.1.3.17 03800204-2540/03830201-2541/03830202-2542/03830203-2543/03830212-2544/03830213-2545/03830206-2546/03830205-2548/
03830215-2549/03830207-254A/03830209-254B/03830208-254C Invalid ink tank ID .....................................................................................6-7
6.1.3.18 03830304-2560/03830301-2561/03830302-2562/03830303-2563/03830312-2564/03830313-2565/03830306-2566/03830305-2568/
03830305-2568/03830315-2569/03830307-256A/03830309-256B/03830308-256C Ink tank EEPROM error ..................................................6-7
6.1.3.19 03810204-2570/03810201-2571/03810202-2572/03810203-2573/03810212-2574/03810213-2575/03810206-2576/03810205-2578/
03810215-2579/03810207-257A/03810209-257B/03810208-257C Ink low error (occurs when replacing the printhead) .................................6-7
6.1.3.20 03810204-2580/03810201-2581/03810202-2582/03810203-2583/03810212-2584/03810213-2585/03810206-2586/03810205-2588/
03810215-2589/03810207-258A/03810209-258B/03810208-258C Ink low error (occures when cleaning B is executed) ................................6-8
6.1.3.21 03810204-2590/03810201-2591/03810202-2592/03810203-2593/03810212-2594/03810213-2595/03810206-2596/03810205-2598/
03810215-2599/03810207-259A/03810209-259B/03810208-259C Ink low error (occures when printing)........................................................6-8
6.1.3.22 03800301-2801/03800201-2802/03800401-2803/03800201-2812/03800302-2809/03800202-280A/03800402-280B/03800202-2813
Printhead error........................................................................................................................................................................................................6-8
6.1.3.23 03800101-2800/03800102-2808/03800201-2804/03800202-2807 Printhead installing error .....................................................................6-8
6.1.3.24 03800501-280D/03800502-280E Defective printhead nozzle .....................................................................................................................6-9
6.1.3.25 03841201-2816/03841201-2817/03841101-2818/03841001-2819/03841001-281B Maintenance cartridge error .....................................6-9
6.1.3.26 03010000-2820/03010000-2821/03010000-2822/03010000-2823/03130031-2F32/03010000-2F33/ Adjustment error ...........................6-9
6.1.3.27 03130031-260E Gap detection error .............................................................................................................................................................6-9
6.1.3.28 03130031-260F Gap adjustment error ........................................................................................................................................................6-10
6.1.3.29 03130031-2618 VH voltage abnormality error...........................................................................................................................................6-10
6.1.3.30 03800500-2F2F/03800500-2F30 Head management sensor error .............................................................................................................6-10
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