802.1X Security Problems - Honeywell CN75 User Manual

802.1x Security Problems

Use this section to find possible solutions to 802.1x security problems.
Problem
The mobile computer indicates that it
is authenticated, but it does not
communicate with the host.
The mobile computer does not appear
to be authenticating and a network
connection icon does not appear on
the status bar.
A network connection icon appears in
the status bar, but then disappears.
You are setting up multiple access
points in a network with different
SSIDs, and the connection fails.
The mobile computer indicates it is not
authenticated.
You clean boot the mobile computer
and the following message appears:
"The server certificate has expired or
your system date is incorrect."
108
d. (Optional) Change the name of the saved log file, the folder where you want
the file saved, the content type (log or text), and the location.
e. Tap OK.
Possible Solution
Make sure the mobile computer IP address, host IP
address, subnet mask, and default router are configured
for the network.
• The mobile computer may not be communicating
with the access point. Make sure the mobile
computer network name matches the access point
network name (SSID).
• The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.
• The mobile computer may not be communicating
with the intended access point. Make sure that the
network name matches the access point network
name. The default network name is "INTERMEC."
• The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.
When you change the SSID, the WEP key values are not
saved. Configure the WEP key values and save your
changes.
Make sure that:
• the User Name and Password parameters on the
mobile computer match the user name and password
on the authentication server. You may need to
configure the password on both the mobile computer
and the authentication server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped
with your authentication server software.
• the IP address and secret key for the access point
match the IP address and secret key on the
authentication server. You may need to configure the
IP address and secret key on both your access point
and authentication server.
• the authentication server software is running on the
server PC.
When you clean boot the computer, the date and time are
not saved. Configure the date and time and save your
changes.
75 Series Mobile Computer User Guide