Table of Contents
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370
Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 370
Offices . . . . . . . . . . . . . . . . . . . . . . 372
Telephone (TTY) Users . . . . . 373
Online Owner Center . . . . . . . . . 373
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 374
Program . . . . . . . . . . . . . . . . . . . . 374
Appointments . . . . . . . . . . . . . . . 376
Program . . . . . . . . . . . . . . . . . . . . 376
Collision Damage Repair . . . . . 377
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 379
Statement . . . . . . . . . . . . . . . . . . . 380
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 380
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 381
General Motors . . . . . . . . . . . . . 381
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 382
Event Data Recorders . . . . . . . . 382
OnStar . . . . . . . . . . . . . . . . . . . . . . . 383
Infotainment System . . . . . . . . . . 383
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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