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Troubleshooting - Black & Decker bdh5000 Instruction Manual

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FREE WARNING LABEL
REPLACEMENT: If your warning labels
become illegible or are missing, call
1‑800‑544‑6986 for a free replacement.
Problem
• Vacuum stops
cleaning.
• Battery does not
charge.
• Vacuum only moves
backwards or moves
a few inches before
backing up.
• Vacuum keeps moving
in small circle.
For assistance with your product, visit our website www.blackanddecker.com for the
location of the service center nearest you or call the BLACK+DECKER help line at
1‑800‑544‑6986.

TROUBLESHOOTING

Possible Cause
• Main brush is blocked
or jammed.
• Battery charge is low.
• Battery is not installed
correctly.
• Charger is not plugged
in correctly.
• Floor has dark stripes
or spots that the
vacuum detects as a
cliff.
• Sensors are blocked.
• A wheel is blocked.
9
Possible Solution
• Clean brush or removed
debris using the maintenance
brush.
• Charge battery.
• Reinstall battery. Refer
to section "Replacing the
Battery."
• Ensure the battery charger is
fully plugged into outlet.
• Only use vaccum on
surfaces that do not have a
large difference in color.
• Clean sensors with dry
cloth.
• Remove debris from blocked
wheel.

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