FREQUENTLY ASKED QUESTIONS
My Air Purifier is starting to make noise and the air output is less. What's wrong?
The filters may be dirty. High amounts of contaminates can block the pores in the filter and stop the air
from moving through it. Replace the Filters.
How long should I run my Air Purifier?
In general, the unit will be most effective when doors and windows are closed. It is recommended that
you run your air purifier while you are at home to clean the air.
Can I wash any of the filters in my Air Cleaner?
No. Washing either filter will ruin it.
What are VOCs?
Volatile Organic Compounds (VOCs) are emitted from various solids and liquids such a paints, cleaning
supplies, building materials, and permanent markers. Some of these compounds can have adverse
short and long term health effects and consistently have higher concentrations indoors than outside.
Why did my air purifier suddenly turn on a higher setting?
Is the air purifier set to VOC Mode, or Auto-Set mode from the App? If it is, the unit may have sensed a
higher level of VOCs or Allergens and have adjusted the fan speed accordingly.
ACCESSORIES AND REPLACEMENT FILTERS
If you would like your air purifier to remain effective at reducing household odors, and/or household gases
(VOCs) and to operate most effectively, you should replace the Odor Reducing Pre-Filter once every 3
months. This Pre-Filter is available as the Odor Reducing Pre-Filter
To order replacement filters for your air purifier, go to www.replacementfilters.com
or call 1-800-477-0457.
• True-HEPA filter
• Odor Reducing Pre-Filter model
Mail questions or comments to:
Kaz USA, Inc.
Consumer Relations Dept.
250 Turnpike Road
Southborough, MA 01772
NOTE: IF YOU EXPERIENCE A PROBLEM, PLEASE CONTACT CONSUMER RELATIONS FIRST OR SEE
YOUR WARRANTY. DO NOT RETURN TO THE UNIT TO THE ORIGINAL PLACE OF PURCHASE. DO NOT
ATTEMPT TO OPEN THE MOTOR HOUSING YOURSELF, DOING SO MAY VOID YOUR WARRANTY AND
CAUSE DAMAGE TO THE AIR PURIFIER OR PERSONAL INJURY.
for Household Gas & Odor Reduction.
Model HRF-R1 (single pack) or HRF-R2 (2 pack) or HRF-R3 (3 pack)
HRF-AP1 or Household Gas & Odor Reducing
Call us toll-free at: 1-800-477-0457
Or visit our website at: www.kaz.com
Please be sure to specify a model number.
model HRF-AP1 or you may use