Mitsubishi Electric MELSEC System Q Installation Manual page 40

3. INSTALLATION AND UNINSTALLATION
(2) Antivirus software
It has been reported that when the "Norton AntiVirus 2000" antivirus software
of Symantec Corporation has been installed in the personal computer, speci-
fying Office 2000 as a control feature from an external program will run the mi-
cro virus check software, one of the "Norton AntiVirus 2000" functions, making
Office 2000 uncontrollable from other programs.
Hence, when "Norton AntiVirus 2000" has been installed, SW20RN-DOCPRNP
that controls Office 2000 externally cannot be booted.
The following are the corrective actions for the above problem.
(a) When it is not necessary to make virus checks
Uninstall "Norton AntiVirus 2000".
(b) When it is necessary to make virus checks
Remove only the micro virus check software of "Norton AntiVirus 2000".
In this case, the other virus checks are performed.
For more information on the micro virus check software problems of "Norton
AntiVirus 2000", refer to the home page of Microsoft Corporation or Symantec
Corporation.
• Microsoft Corporation
http://support.microsoft.com/support/kb/articles/Q246/0/18.ASP?LN=EN-US&
SD=gn&FR=0&qry=q246018&rnk=1&src=DHCS_MSPSS_gnSRCH&SPR=
WRD20
• Symantec Corporation
http://service1.symantec.com/SUPPORT/nav.nsf/df0a595864594c86852567a
c0063608c/8cabdef3ea6d2861882567fd006ea11d?OpenDocument
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