Contacting Dell; Technical Assistance; Diagnostics Checklist - Dell Inspiron 2000 Manual

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Contacting Dell

Technical
Assistance
Contact
Numbers
 Technical Assistance
If you need assistance with a technical problem, perform the following steps.
NOTE: If you need help with hardware or software that was not Dell-installed, including DellWare™ items, contact the manufacturer of that item.
Complete the troubleshooting checks in Chapter 3, "Basic Troubleshooting," of the Reference and Troubleshooting Guide.
Use Dell's extensive suite of online services available at
Run the
Dell Diagnostics
as described in "Running the Dell Diagnostics" in Chapter 3 of the Reference and Troubleshooting Guide.
Fill out a copy of the

Diagnostics Checklist

If possible, turn on your computer before you call. You may be asked to type some commands, relay information, or try some troubleshooting steps.
 Diagnostics Checklist
The Diagnostics Checklist contains the information a Dell technician needs to efficiently evaluate your problem. Print this Diagnostics Checklist, and complete it before calling
Dell for technical assistance. If Dell issues you a Return Material Authorization Number after evaluating your problem, record the number on the checklist.
Date:
Name:
Address:
Phone number:
Service tag sequence:
Return Material Authorization Number (if provided by Dell Technical Support):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network?
Network, version, and network card:
Programs and versions:
Start-up file contents:
®
MS-DOS
:
c:\autoexec.bat
and
c:\config.sys
®
®
Microsoft
Windows
:
c:\windows\win.ini
Error message:
Description of problem:
Troubleshooting procedures you performed:
Diagnostics
World Wide Web
Checklist
on the Internet
Dell's World Wide Web site
and
call Dell
for technical assistance.
and
c:\windows\system.ini
Dell Fax Service
for help with installation and troubleshooting procedures.

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