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Scanning Problems

Condition
The scanner does not work. • Make sure that you place the document to be scanned face down from the scanner glass,
The unit scans very slowly.
Message appears on your
computer screen:
• "Device can't be
set to the H/W
mode you want."
• "Port is being
used by another
program."
• "Port is
Disabled."
• "Scanner is busy
receiving or
printing data.
When the current
job is completed,
try again."
• "Invalid handle."
• "Scanning has
failed."
18 2
Trou b les h oot ing
Suggested solutions
or face up in the Automatic Document Feeder.
• There may not be enough available memory to hold the document you want to scan. Try
the Prescan function to see if that works. Try lowering the scan resolution rate.
• Check that the USB cable is connected properly.
• Make sure that the USB cable is not defective. Switch the cable with a known good
cable. If necessary, replace the cable.
• Check that the scanner is configured correctly. Check the scan setting in the SmarThru
Configuration or the application you want to use to make certain that the scanner job is
being sent to the correct port, for example, LPT1.
• Check if the machine is printing received data. Scan the document after the current job
is completed.
• Graphics are scanned more slowly than text.
• Communication speed becomes slow in scan mode because of the large amount of
memory required to analyse and reproduce the scanned image. Set your computer to the
ECP printer mode through BIOS setting. It will help to increase the speed. For details
about how to set BIOS, refer to your computer's user's guide.
• There may be a copying or printing job in progress. When the current job is complete,
try the job again.
• The Selected port is currently being used. Restart your computer and try again.
• The printer cable may be improperly connected or the power may be off.
• The scanner driver is not installed or an operating environment is not set up properly.
• Ensure that the port is properly connected and the power is turned on, Then restart your
computer.
• Check, that the USB cable is properly connected.

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