Providing Data To Your Technical Support Representative - Cisco ONS 15454 Software Feature And Configuration Manual

Appendix C Using Technical Support
To get your system to automatically log specific error messages or operational information to a UNIX
Note
syslog server, enter the logging internet-address command. For more information about using the
logging command and setting up a syslog server, refer to the Cisco IOS configuration guides and
command references.

Providing Data to Your Technical Support Representative

When submitting information to your technical support representative, electronic data is preferred.
Electronic data significantly eases the transfer of information between technical support personnel and
development staff. Common electronic formats include data sent through electronic mail and files sent
using FTP.
If you are submitting data to your technical support representative, use the following list (in order of
most to least favorable) to determine the preferred method for submission:
•
•
•
•
•
•
Cisco ONS 15454 SONET/SDH ML-Series Multilayer Ethernet Card Software Feature and Configuration Guide, R4.0
78-15224-02
The preferred method of information submission is through FTP service over the Internet. If your
environment supports FTP, you can place your file in the incoming directory on the host Cisco.com.
The next best method is to send data by e-mail. Before using this method, be sure to contact your
technical support representative, especially when transferring binary core dumps or other large files.
If you use e-mail, do not use encoding methods such as binhex or zip. Only MIME-compliant mail
should be used.
Transfer through a PC-based communications protocol, such as Kermit, to upload files to
Cisco.com. Again, be sure to contact your technical support representative before attempting any
transfer.
Transfer by disk or tape.
The least favorable method is hard-copy transfer by fax or physical mail.
Providing Data to Your Technical Support Representative
C-3