Chapter 22 - Maintenance and Troubleshooting
4
REPAIR AND MODIFICATION PROCEDURE
Please follow these steps to return an Automation product to us:
1.
Get the Repair and Modification Return Authorization (RMA) form
An electronic version of the RMA form is available from the following web page:
www.gegridsolutions.com/contact
2.
Fill in the RMA form
Fill in only the white part of the form.
Please ensure that all fields marked (M) are completed such as:
Equipment model
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Model No. and Serial No.
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Description of failure or modification required (please be specific)
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Value for customs (in case the product requires export)
Delivery and invoice addresses
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Contact details
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3.
Send the RMA form to your local contact
For a list of local service contacts worldwide,visit the following web page:
www.gegridsolutions.com/contact
4.
The local service contact provides the shipping information
Your local service contact provides you with all the information needed to ship the product:
Pricing details
○
RMA number
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Repair centre address
If required, an acceptance of the quote must be delivered before going to the next stage.
5.
Send the product to the repair centre
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Address the shipment to the repair centre specified by your local contact
Make sure all items are packaged in an anti-static bag and foam protection
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Make sure a copy of the import invoice is attached with the returned unit
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Make sure a copy of the RMA form is attached with the returned unit
E-mail or fax a copy of the import invoice and airway bill document to your local contact.
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