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StarLeaf Phone 2120 User Manual

Personal telepresence
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Personal Telepresence
User Guide
February 02, 2017

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Summary of Contents for StarLeaf Phone 2120

  • Page 1 Personal Telepresence User Guide February 02, 2017...

  • Page 2: Table Of Contents

    Contents Introducing the touchscreen controller Out-of-hours power saving for touchscreen controllers The home screen Forwarding calls and Do not disturb Making a call Dialing a number Dialing a favorite Redialing a recent call Searching in the company directory Dialing addresses that include letters or symbols Who can you call? Using in-call features When you are in an audio call...
  • Page 3 Default settings for a guest Customizing your touchscreen controller Choosing a ringtone Sorting your contacts Sorting your company directory Using a headset with the StarLeaf Phone Legal information Third party software acknowledgments Disclaimers and notices Personal Telepresence User Guide, February 02, 2017...

  • Page 4: Introducing The Touchscreen Controller

    Introducing the touchscreen controller StarLeaf Personal Telepresence systems are provided with a touchscreen controller: the StarLeaf Phone 2120. You use the StarLeaf touchscreen controller as the means for making and controlling video calls with Personal Telepresence. Through the touchscreen controller you can access the directory and contacts. You can use the touchscreen controller to create ad hoc conferences, and to add and remove participants.

  • Page 5: Out-Of-Hours Power Saving For Touchscreen Controllers

    If you have a Personal Telepresence 3020 system, press to listen through the loudspeakers of the monitor and also to use the microphone inside the StarLeaf Monitor. Home Press to display the home screen of the touchscreen controller from any screen in the interface.

  • Page 6: The Home Screen

    Note: Connection from your StarLeaf endpoints to the public telephone network is an optional extra. For more information, contact your StarLeaf representative. Note: If there is a mobile number for you in the StarLeaf system, you see a third option: forward to my mobile.

  • Page 7: Making A Call

    Note: You might have been given a prefix to use when you want to dial out onto the public telephone network. For example, in some companies you are told to "dial 9 for an outside line". Connection from your StarLeaf endpoints to the public telephone network is an optional extra. For more information, contact your StarLeaf representative.

  • Page 8: Searching In The Company Directory

    Who can you call? You can call: anyone in your company who has a StarLeaf endpoint (either the Breeze software or a hardware enpoint). These people are all in your contacts Personal Telepresence User Guide, February 02, 2017 Page 8 of 34...
  • Page 9 StarLeaf endpoint; just dial their email address from your StarLeaf hardware video endpoint or from Breeze anyone else. If someone has not got a StarLeaf endpoint, you can still have a video call with them. There are two ways of doing this:...

  • Page 10: Using In-Call Features

    Using in-call features Using in-call features When you are in an audio call When you are in an audio call, you can see in-call options: create conference: you can add other people into your call hold call: put the other person on hold transfer call: transfer the call to another person When you are in an audio call, the display looks something like this: When you are in a video call...

  • Page 11: Changing What You See In A Video Call

    Using in-call features Changing what you see in a video call Note: For information about multiparty conference controls and layouts, refer to About conferencing (p17). Press the Display tab to change what you can see in a video call. The Display tab looks like this: The Display tab gives you these options: video: select to view the other people in your video call.

  • Page 12: Screen Sharing

    Using in-call features Depending on the other device in the video call, you might be able to remotely operate the pan and zoom on the camera at the other end of the call. When you can remotely control the camera at the other end of the call, this is called FECC (Far End Camera Control).

  • Page 13: Contacts

    Contacts Contacts About contacts Contacts are the people you want to call. Their contact details are available either because they are in the company directory or because you have added them as personal contacts. You decide who your favorites are by creating a favorite from the company directory (or from your personal contacts).
  • Page 14 Contacts 3. Scroll down in that view and select delete contact. Personal Telepresence User Guide, February 02, 2017 Page 14 of 34...

  • Page 15: About Favorites

    Contacts About favorites Creating favorites To create a favorite from the company directory (or from your personal contacts): 1. Go to home screen > contacts > company directory home screen > contacts > personal contacts). 2. Find and select the person whom you would like to add as a favorite (either by using the search or by scrolling).

  • Page 16: Presence And Other Speed Dial Icons

    Speed dials are displayed on the home screen with icons. StarLeaf users in your organization have an icon indicating presence as follows: This favorite is available (that is, they are not in a call, have not set their StarLeaf device to...

  • Page 17: About Conferencing

    Breeze and click to join join using a StarLeaf room or desktop system join using third-party video conferencing equipment join as an audio-only participant from a telephone (PSTN) permanent conferences: This is the same as a scheduled conference but without a date and time.

  • Page 18: Joining A Conference On The Pt Mini

    Joining a conference on the PT Mini Joining a conference on the PT Mini You can join ad hoc, scheduled, and permanent conferences from the PT Mini. Joining an ad hoc conference When someone invites you to an ad hoc conference, the call behaves in the same way as a direct call.
  • Page 19 Joining a conference on the PT Mini Join Now behavior The message displayed when a The default message when there are no conference has been scheduled for conferences scheduled. that day. The message displayed when a scheduled The message displayed when a conference is due to start.

  • Page 20: How To Schedule A Conference

    How to schedule a conference How to schedule a conference When you create a scheduled conference, you will log in to the StarLeaf Portal. There, you can choose when your conference takes place and who attends. Your attendees receive email invites to your conference.
  • Page 21 9. Click OK. Note: If you are a Microsoft Outlook user, you can also schedule a conference directly in Outlook. To do so, you will need the StarLeaf Outlook plugin. For more information, refer to the Knowledge Center.

  • Page 22: Conference Layouts

    Conference layouts Conference layouts The following layouts are available for all conferences. In this layout, the current speaker is given prominence with the largest pane. Other participants are displayed in a strip below the current speaker. A maximum of five participants appear in the strip.

  • Page 23: Default Layouts

    Conference layouts The image below shows the speaker with strip layout: Default layouts Every organization has a default layout for conferences. This is set in the StarLeaf Portal in My organization > Edit organization > Advanced settings: This is the default layout for new ad hoc and scheduled conferences. However, individual...

  • Page 24: In-Call Conference Control And Icons

    In-call conference control and icons In-call conference controls When in a conference, the StarLeaf touchscreen controller and Breeze show conference controls on the in-call control panel. You will have access to these controls if you are: the conference owner in an ad hoc (QuickMeet) conference...
  • Page 25 In-call conference control and icons conference is locked Mute all: This control mutes all other participants in the conference. Participants muted in this way see a 'you are muted' notification End conference: This control causes the conference to end and all participants to be disconnected from it.

  • Page 26: In-Conference Icons And Counters

    In-call conference control and icons In-conference icons and counters Audio-only and video-muted participants do not occupy a video pane in the conference layout. Instead, they are listed by name (or telephone number, or URI) with an icon indicating status. If a conference is being recorded, participants will see an icon indicating that recording is taking place.

  • Page 27: Using Voice And Video Mail

    Using voice and video mail Using voice and video mail About voice and video mail If your system administrator has set up your account to do so, you have access to a voice mail system. The home screen indicates if you have received new messages. In the picture below, you have received one new message: When you select the messages button on the home screen, you see the messages display:...

  • Page 28: Configuring Other Voice And Video Mail Settings

    Using voice and video mail 2. Follow the IVR instructions to: a. Choose to listen to the message that you want to forward. b. Select to forward that message. Configuring other voice and video mail settings To ensure the security of your voice and video mail box, you are advised to change your security PIN.

  • Page 29: About Guest Invites

    StarLeaf does not limit users on the number of guest invitations. To send a guest invite, a user simply chooses Invite from the home screen of a StarLeaf endpoint. Alternatively, you can add a guest email address to the list of participants when creating a scheduled conference.

  • Page 30: Dialing From Third-Party Endpoints

    About guest invites a link to the Sign up page for Breeze: 4. The invited person can either use the click-to-call link or complete a short sign up form and download Breeze. Alternatively, they can call the user directly using the dialing instructions provided. For more information refer to Dialing from third-party endpoints, below.

  • Page 31: Default Settings For A Guest

    Guests can video call and screen-share in HD with StarLeaf users Guests can join video conferences created by StarLeaf users Guests cannot call or be called from non-StarLeaf users (H.323 or SIP) Guests cannot create a video conference Guests do not have access to the company directory or presence information...

  • Page 32: Customizing Your Touchscreen Controller

    Customizing your touchscreen controller Customizing your touchscreen controller There are some customizable options. To access settings, double press the Home button. Choosing a ringtone You can choose between ten ringtones. To do so: 1. Go to settings > sound. 2. Select ringtone and choose the ringtone you want.

  • Page 33: Using A Headset With The Starleaf Phone

    Using a headset with the StarLeaf Phone Using a headset with the StarLeaf Phone The StarLeaf Phone 2120 allows you to connect a headset to use instead of the handset or the speakerphone. StarLeaf recommends Plantronics headsets with U10P (not U10P-S) type cable. (Refer to Plantronics compatibility guide.)

  • Page 34: Personal Telepresence User Guide, February 02, 2017

    StarLeaf Limited. StarLeaf Limited reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of StarLeaf Limited to provide notification of such revision or change. StarLeaf Limited provides this documentation without warranty, term, or condition of any...

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