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Problems With Fiery Downloader - Canon iRC2100 Printing Manual

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B-6 Troubleshooting
If this happens:
General problems
You cannot connect to the
iR C2100/2100S from
Fiery Downloader.
You can't print an EPS file
using Fiery Downloader.
You have problems
downloading a font with
Fiery Downloader.
Extra blank page prints
after a Fiery Downloader

Problems with Fiery Downloader

Make sure you are using the latest version.
If you are updating your iR C2100/2100S software, delete the previous
version of Fiery Downloader from your Windows or Mac OS computer and
install the latest version to insure full compatibility.
Make sure the connection is configured correctly.
For instructions, see Getting Started.
Make sure the iR C2100/2100S is not being calibrated from the Control
If the iR C2100/2100S is being calibrated from the Control Panel, you can
select it in the Chooser, but you cannot connect to it. This insures that only
one person is calibrating the server at any time and that print jobs do not use
unexpected calibration.
Try printing using the 'showpage' after EPS files (Windows) or 'showpage'
(Mac OS) option in the Download PostScript File dialog box.
This option adds a showpage PostScript language command at the end of
the print job. Certain applications omit this necessary PostScript language
command when they generate EPS files. You'll need to select the Append
Showpage option when printing EPS files generated by these applications.
If you continue having difficulties printing an EPS file with Fiery
Downloader, try printing the file from the application in which it was
Make sure the EPS file was saved without a preview image header.
Preview image headers are useful when images are placed in documents with
page layout applications, but they cause problems when images are
downloaded directly.
Make sure the job does not contain a PostScript error.
Check with the operator, or use the Command WorkStation,
Fiery WebSpooler, or Fiery Spooler to check the job's status. Jobs with a
PostScript error appear with an Error icon.
Check with the administrator to make sure the Direct connection is enabled.
The Direct connection must be used to download fonts.
Turn off the 'showpage' after EPS files (Windows) or 'showpage' (Mac OS)
This option adds a special PostScript command that will cause an extra
blank page to print if it is not needed.
Try this:


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