Motorola fx7400 Integrator Manual page 84

6 - 2 FX Series RFID Readers Integrator Guide
Troubleshooting (Continued)
Table 6-1
Problem
Cannot log in to the terminal based
.
Administrator Console
Certain real time applications are no
longer functional.
Cannot log into
Administrator
.
Console
Unable to add SNTP server, reader
returning error
Operation failed
Invalid User Name and/or
Password - Try again
Session has Timed-out - Log in
again
User Name is not correct
Possible Causes
The web based
is in
Administrator Console
use for that reader.
The node address was
changed, the IP address, or
other reader configuration
parameter(s) using the
, and
Administrator Console
the application expects the
previous configuration.
The user closed the browser
without logging out of the
, so
Administrator Console
other applications cannot
connect to the reader.
User forgot the password.
SNTP server not reachable.
SNTP server name not
resolvable via DNS server.
DNS server not reachable.
A user operation did not
complete, typically due to
invalid input.
The User Name and/or
password were not found in
the system, or do not match
the current user registry.
The current session was
inactive beyond the time-out
period, so the system
automatically logged out.
1. The User Name does not
match the current user
registry (may be illegal
characters, too long, too
short, unknown or
duplicate.)
2. User forgot the user ID.
Possible Solutions
Log out of the web based console and restart the
terminal software to re-attempt log in.
Update the settings within the application. Refer to
the application manual.
Log out of the
Administrator Console
Press and hold the reset button for more than 5
seconds. This resets the reader configuration to
factory defaults, including the password.
Ensure SNTP server is reachable.
Ensure DNS server name is configured in TCP/IP
configuration.
Ensure DNS server is reachable.
Validate all the inputs and then retry the operation.
If it is not successful, see Service Information on
page xi.
Accurately retype login information. If this is not
successful, contact Service (see
Information on page xi).
Log in again. As a security precaution to protect
against unauthorized system access, always log
out of the system when finished.
1. Accurately retype the User Name.
2. Contact Service (see Service Information on
page xi)
.
Service