Reporting Problems - Motorola PTP 48600 User Manual

Region and country
Chile
Columbia
Mexico
Peru
All other countries
Asia, Pacific and China:
Australia
Singapore
All other countries

Reporting problems

If any problems are encountered when installing or operating this equipment, follow
this procedure to investigate and report:
1. Search this document and the software release notes of supported releases.
2. Visit the Motorola website at
3. Ask for assistance from the Motorola products supplier.
4. Gather information from affected units such as:
o
o
o
o
5. Escalate the problem to Motorola as follows:
o
o
For warranty assistance, contact the reseller or distributor.
phn-0896_009v003
Feb 2010
The IP addresses and MAC addresses
The software releases
The configuration of software features
Any available diagnostic downloads
Either: send e-mail to
Or: call WiBB Technical Support.
UNDER DEVELOPMENT
Support telephone number
800-225-288
01-800-912-0557
001-800-942-7721
0800-70-086
+420 533 336 946
800 457 439
64 155 110
+420 533 336 946
http://ww.motorola.com/ptp.
support.ptp@motorola.com
Contacting Motorola
7