GOINTERNET BizPhone User Reference Manual

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

BizPhone

User Reference Guide

Table of Contents

Need help?

Do you have a question about the BizPhone and is the answer not in the manual?

Questions and answers

Summary of Contents for GOINTERNET BizPhone

Page 1 BizPhone User Reference Guide...
Page 2: Table Of Contents
Contents BizPhone Frontier Feature Configuration ....................5 BizPhone Frontier User Portal......................6 Call Forward No Answer........................8 Call Forward Busy..........................8 Call Forward Immediate (Always) .......................9 Call Forward Not Reachable ......................10 Call Waiting............................10 3-Way Conference Call ........................11 Call Transfer ............................11 Calling Number Display – Incoming....................12 Calling Number Display –...
Page 3 BizPhone Desktop App ........................43 BizPhone Mobile App ........................48 BizPhone Receptionist App......................49 User Password and Passcode Specifications..................51 P a g e...
Page 4: Bizphone Frontier Feature Configuration
The user will have access to set or modify the end user configuration, such as: Call Forward, Call Waiting, Voice mail settings, etc. The username and password for each BizPhone user is emailed to your account contact along with the Service Completion Advice.
Page 5: Bizphone Frontier User Portal
BizPhone Frontier User Portal Once you log in to the Frontier portal, BizPhone User Page (below) will appear. For details on how to use and configure each of the BizPhone features, please refer to next sections of this document. P a g e...
Page 6 Basic User Features By default, the Basic User Features page is displayed once you log in to the Frontier User portal. If you are not another page and would like to return to the Basic User Features page, you can simply click “Basic” on the menu located on the left.
Page 7: Call Forward No Answer
Call Forward No Answer Call Forward No Answer allows a user to forward incoming calls to a particular phone number if the user does not answer the call in a specific time period. Note: If Call Waiting is on and a call is waiting, it will be redirected after that time period. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls.
Page 8: Call Forward Immediate (Always)
To activate, lift the handset and dial *90 and enter the phone number to forward the calls  Or you can also use the handset menu to activate this feature: DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to forward calls to under Target) ->...
Page 9: Call Forward Not Reachable
Call Forward Not Reachable Call Forward Not Reachable allows all calls to be automatically forwarded to a different phone number when the handset is not accessible. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls. Default setting: Off How to set in Frontier: Change the status next to Call Forward “Not Reachable”...
Page 10: 3-Way Conference Call
DECT Handset: OK -> Call Features -> Call Waiting -> “Disabled” (to de-activate) or “Enabled” (to activate) -> Save. Other Handsets: Menu -> Features -> Call Waiting -> “Disabled” (to de-activate) or “Enabled” (to activate) -> Save. 3-Way Conference Call 3-Way Conference Call enables a user to bring a third party into an existing conversation, and allows the three parties to listen and talk to each other.
Page 11: Calling Number Display - Incoming
Call Barring allows the admin to bar certain types of calls (Mobile, International, and Long Distance) from being made from the user’s phone. Default Setting: Off How to set in Frontier: Please contact your BizPhone administrator to change the settings for the Call Barring. P a g e...
Page 12: Anonymous Call Rejection
Anonymous Call Rejection Anonymous Call Rejection allows a user to reject incoming calls that do not have Caller ID Display enabled. By enabling the service, a caller who has their caller ID blocked will have their incoming call rejected. The caller will hear a message informing them that the user is not accepting anonymous call at this time.
Page 13: Do Not Disturb
Click “Update” at the bottom of the screen to save the changes.  Remote Office Remote Office allows user to access and use their BizPhone service from any phone number (home office, mobile phone) that you specified as your Remote Office. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls.
Page 14: User Details
Standard Features The standard features are available on all handsets (unless specified) – configurable via the Frontier Portal and some are configurable via the handsets. User Details User Details allows the user to manage and modify their details, including changing their Frontier User Portal password and their Voice Portal passcode when required.
Page 15: Handset
Please retype new Retype your passcode you have just entered for your voice portal. passcode Notes: in above table indicates mandatory field and cannot be empty. The specification for the User Password and Voice Portal Passcode are different. For User Password, please refer to: User Password specification.
Page 16: Simultaneous Ring
Simultaneous Ring Simultaneous Ring allows incoming calls to ring on multiple phone numbers or extensions in addition to user’s phone. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls. Default setting: Un-configured How to configure in Frontier: To access the Simultaneous Ring, click on the “Simultaneous Ring”...
Page 17 Enter a Create Criteria for your Simultaneous Ring.  Create Criteria for Simultaneous Description Ring Description* Enter the description for the Simultaneous Ring criteria. Use Simultaneous Tick this option if you want to use the Simultaneous Ring Personal. Ring Personal (if applicable) Select the Holiday schedule from the drop down list.
Page 18 Note: You can create more than one Create Criteria by repeating the Create Criteria steps above. After you create the criteria for the Simultaneous Ring, you can now activate and enter the  Simultaneous Ring options. Simultaneous Ring Options Description Set Active Enable this option to activate the Simultaneous Ring.
Page 19: Sequential Ring
Sequential Ring Sequential Ring allows the user to receive a call on multiple phones or devices in sequential order. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls. Default setting: Un-configured How to configure in Frontier: To access the Sequential Ring, click on the “Sequential Ring”...
Page 20 Enter a Create Criteria for your Sequential Ring.  Create Criteria for Description Sequential Ring Description* Enter the description for the Sequential Ring criteria. Use Sequential Ring Tick this option if you want to use the Sequential Ring. (if applicable) Select the Holiday schedule from the drop down list. This is the schedule that you would have created under Schedules Holiday Schedule and Events.
Page 21 After you create the criteria for the Sequential Ring, you can now activate and enter the Sequential  Ring options. Sequential Ring Description Options Use Base Location Enable this option if you want all incoming calls to go to the First primary number first before it rings the other phone numbers.
Page 22: Call Forwarding Selective
Call Forwarding Selective Call Forwarding Selective sends specific calls to another phone number. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls. Default setting: Un-configured How to configure in Frontier: To access the Call Forwarding Selective, click “Call Forwarding Selective”...
Page 23 Enter the “Default Forward to Number” and click “Update”. The Create Criteria Options will now  appear. Enter a Create Criteria for your Call Forwarding Selective.  Create Criteria for Call Description Forwarding Selective Description* Enter the description for the Call Forwarding Selective criteria. (if applicable) Select the Holiday schedule from the drop down list.
Page 24 Note: in above table indicates mandatory field and cannot be empty. Click “Save” at the bottom of the Create Criteria section to save the Call Forwarding Selective criteria  you have just created. When the Criteria is successfully created, it will be displayed at the bottom of the screen under “Configured Criteria”.
Page 25: Priority Alert
Priority Alert When Priority Alert is enabled, the user phone will ring with a distinctive ring allowing the user to know that the calls are from a specific person or group of people (specified in the create criteria). How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls.
Page 26 Click “Save” at the bottom of the Create Criteria section to save the Priority Alert criteria you have  just created. When the Criteria is successfully created, it will be displayed at the bottom of the screen under “Configured Criteria”. You can update the criteria by changing the details on the criteria and click on the “Update”...
Page 27: Call Notify
Call Notify Call Notify sends a notification message, containing the caller’s name and number, to the email address specified. How do you use it? By changing your setting in Frontier, your preference will then be applied to all future calls. Default setting: Un-configured How to configure in Frontier: To access Call Notify, click on “Call Notify”...
Page 28 Note: in above table indicates mandatory field and cannot be empty. Click “Save” at the bottom of the Create Criteria section to save the Call Notify criteria you have just  created. When the Criteria is successfully created, it will be displayed at the bottom of the screen under “Configured Criteria”.
Page 29: Busy Lamp Field
Busy Lamp Field Busy Lamp Field allows the user the watch the status of another user that are in the group of users assigned with Busy Lamp Field. Notes: The Busy Lamp Field feature is not available on the Cordless and Conference handsets.
Page 30: Speed Dial 8
Click “Update” to save the changes.  If this is the first time you configure Busy Lamp Field on your BizPhone service, you will  need to reboot your handset to get the Busy Lamp Field to work on your handset.
Page 31: Voice Mail
“#” key. Voice Mail The BizPhone Voice Mailbox is pre-configured and ready to use as soon as you receive your BizPhone handset. Configuring Voice Mail settings via Frontier By configuring the user’s Voice Mail settings via the Frontier portal, the preference will apply to all future voice...
Page 32: Accessing Your Voice Mail
Accessing your Voice Mail You can access your Voice Mail via your BizPhone handset or any external number (including Mobile). To access your Voice Mail via your BizPhone handset please refer to each of the handset guide (depending on your handset model).
Page 33 No Answer Greetings No Answer Greetings is the greetings that the callers will hear if you do not answer their calls. To record your No Answer Greetings: Access your Voice Mail (using the steps above – up to entering your Voice Portal passcode) and Press “1”...
Page 34: Replace Handset
Replace Handset Replace Handset allows the user to select a different MAC Address for the handset that has been assigned to them to replace the existing handset (faulty, etc). How do you use it? By changing your setting in Frontier, your preference will then be applied to the user. How to configure in Frontier: To access Replace Handset, click on “Replace Handset”...
Page 35: Basic Call Logs
Basic Call Logs Basic Call Logs allows the user to view their calls history. How to access Basic Call Logs in Frontier: To access the Basic Call Logs, click on “Basic Cal Logs” menu on the left. There are 3 types of Basic Call Logs that the user can view: Placed, Received, and Missed. By default the page will show the history for Placed calls.
Page 36: Client Downloads
Client” next to the icon) for information about the App. The Android App is available on Google Play and the iPhone App is available on AppStore. For details on what the Mobile App is and how do you use it, please refer to the BizPhone Mobile App section of this document. P a g e...
Page 37 Operating System (referenced under the “BizPhone Communicator” next to the icon). Once you click on the icon (either), a window will pop up to save the BizPhone Communicator setup file. You can then save the .exe or .dmg file for installation.
Page 38 Enter the User ID and Password you have been given on your Service Completion Advice to access the Receptionist App. For details on how to use the BizPhone Receptionist App, please refer to BizPhone Receptionist App section on this document.
Page 39: Skype For Business
Business Communicator for Skype for Business. Once you click  on the icon, a window will pop up to save the BizPhone Communicator setup file. You can then save the .exe file for installation. P a g e...
Page 40 Follow the process on how to install the Desktop App. See BizPhone Desktop App section of this document. Note: Before you can start using the Business Communicator for Skype for Business, you will need to enable the Skype for Business option on the page.
Page 41: Receptionist
Default setting: Un-configured How to configure in Frontier: To access Receptionist, go to the users section under BizPhone Admin (bottom part of the main  page), click on the icon for the user that has the Receptionist feature that you wish to configure.
Page 42: Add-On Features & Services
Forwarding, Do not Disturb, etc. For full list of features, please refer to the Business Communicator User Guide Desktop which is available on https://frontier.GoInternet.com.au/s/resources/. Minimum System and Hardware Requirements BizPhone Desktop App needs to be run on specific Operating System and hardware. The following are the Desktop App version 21.2.0.487 minimum system and hardware requirements. Requirements Details Mac OS 10.8 Mountain Lion, Mac OS 10.9 Mavericks, Mac OS 10.10 Yosemite,...
Page 43 Click “I Agree” on the License Agreement.  Click “Next” on the Install Options.  P a g e...
Page 44 Click “Next” on the Choose Install Location.  Click “Install” on the Choose Start Menu Folder. Please wait while the BizPhone Communicator is  being installed. P a g e...
Page 45  How do you use it? Launch the installed Application and Login. Your login details will be sent in an email with your BizPhone Service Completion Advice. Note: The login username is case sensitive. Your login username will start with a “U” which must be entered as uppercase.
Page 46 UC One Communicator Desktop App P a g e...
Page 47: Bizphone Mobile App
BizPhone Mobile App BizPhone Mobile App is the Broadsoft UC One Communicator Mobile Softphone application that is available on the User’s mobile phone to allow them to make and receive calls, and manage their telephony features. The Mobile App is supported on different Operating Systems, such as Google Android and Apple IOS.
Page 48: Bizphone Receptionist App
Minimum System Requirements BizPhone Receptionist App needs to be run on specific Operating System and certain browser. The following are the Operating System, Browser and Java requirement for the Receptionist App.
Page 49 Broadworks Receptionist App P a g e...
Page 50: User Password And Passcode Specifications
User Password and Passcode Specifications User Password Specifications Cannot contain the Login ID  Cannot contain the old Password  Cannot be the reverse of the old Password  Cannot be any of the last 8 Passwords  Must contain at least 1 number(s) ...