Getting Help - Blackmagicdesign ATEM Production Studio 4K Installation And Operation Manual

Help

Getting Help

The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your ATEM switcher.
Blackmagic Design online support pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Contacting Blackmagic Design support
If you can't find the help you need in our support material, please use the "Send us an email"
button on the support page to email a support request. Alternatively, click on the "Find your
local support team" button on the support page and call your nearest Blackmagic Design
support office.
Checking the version currently installed
To check which version of ATEM software is installed on your computer, open the About ATEM
Software Control window.
‚ On Mac OS, open ATEM Software Control from the Applications folder. Select About
ATEM Software Control from the application menu to reveal the version number.
‚ On Windows 7, open ATEM Software Control from your Start menu. Click on the Help
menu and select About ATEM Software Control to reveal the version number.
How to get the latest updates
After checking the version of ATEM software installed on your computer, please visit the
Blackmagic Design support center at www.blackmagicdesign.com/support to check for the
latest updates. While it is usually a good idea to run the latest updates, it is a wise practice to
avoid updating any software if you are in the middle of an important project.
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