To The Installer; Contacting Technical Support - Honeywell VISTA-128BPT Installation And Setup Manual

To the Installer

Regular maintenance and inspection (at least annually) by the installer and frequent testing by the user are vital to
continuous satisfactory operation of any alarm system.
The installer should assume the responsibility of developing and offering a regular maintenance program to the user
as well as acquainting the user with the proper operation and limitations of the alarm system and its component parts.
Recommendations must be included for a specific program of frequent testing (at least weekly) to ensure the system's
proper operation at all times.
Turning the System over to the User
Fully explain the operation of the system to the user by going over each of its functions, as well as the User Guide
supplied.
In particular, explain the operation of each zone (entry/exit, perimeter, interior, fire, etc.). Be sure the user understands
how to operate any emergency feature(s) programmed into the system.

Contacting Technical Support

PLEASE, before you call Technical Support, be sure you:
•
READ THE INSTRUCTIONS!
•
Check all wiring connections.
•
Determine that the power supply and/or backup battery are supplying proper voltages.
•
Verify your programming information where applicable.
•
Verify that all keypads and devices are addressed properly.
•
Note the proper model number of this product, and the version level (if known) along with any documentation
that came with the product.
•
Note your Honeywell customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
Technical Support: .................................................................................................. 1-800-323-4576 (8 a.m.-8 p.m. EST)
MyWebTech: ................................................................................................................. https://mywebtech.honeywell.com/
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SECTION 9: TESTING