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[3] Troubleshooting
Refer to the following actions to troubleshoot any of the problems men-
tioned in 1-4.
[1] A communication error occurs.
[2] Image distortion produced.
[3] Unable to do overseas communication.
[4] Communication speed slow due to FALLBACK.
•
Increase the transmission level SOFT SWITCH A4-1, 2, 3, 4, 5.
May be used in case [1] [2] [3].
•
Decrease the transmission level SOFT SWITCH A4-1, 2, 3, 4,
5. May be used in case [3].
TO:
CC:
FM:
From: Mr.
Our customer
Name
Address
Contact person
Other party
Name
Address
Contact person
Problem mode
Line: Domestic / international
Reception / Transmission
Frequency:
Confirmation
Our customer
item
A1
Our service
Comment
Countermeasure
**** Please attach the G3 data and activity report on problem. ****
* Please complete this report before calling the "TAC" hotline if problem still occurs.
ATT:
ATT:
***** Facsimile communication problem *****
Fax Tel No.:
Automatic reception / Manual reception
Automatic dialing / Manual dialing / Others
B1
B2
C1
A2
C2
E1
E2
•
Apply line equalization SOFT SWITCH A5-1, 2.
May be used in case [1] [2] [3] [4].
•
Slow down the transmission speed SOFT SWITCH A2-1, 2, 3,
4. May be used in case [2] [3].
•
Replace the LIU PWB.
May be used in all cases.
•
Replace the control PWB.
May be used in all cases.
* If transmission problems still exist on the machine, use the following
format and check the related matters.
Model:
G3
% ROM version:
Other party
D2
D1
Other party's service
2 – 24
FO-CC500A
FO-K01A
Ref.No. :
Date
:
Dept
:
Sign
:
Ref.No.:
Date:
Tel No.
Fax No.
Model name
Tel No.
Fax No.
Model name
Phase: A, B, C, D.
Please mark problem with an X.
No problem is: 0.
A1 A2 B1 B2 C1 C2 D1 D2 E1 E2
Transmission level setting is (
customer
Transmission level (
) dBm
Reception level (
) dBm
By level meter at B1 and B2
) dB at our
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