Online Help; Support And Repair - Philips 49HFL7011T User Manual

20.3

Online Help

To solve any Philips TV related problem, you can
consult our online support. You can select your
language and enter your product model number.
Go to www.philips.com/support .
On the support site you can find your country's
telephone number to contact us as well as answers to
frequently asked questions (FAQs). In some countries,
you can chat with one of our collaborators and ask
your question directly or send a question by email.
You can download new TV software or the manual to
read on your computer.
20.4

Support and Repair

For support and repair, call the Consumer Care
hotline in your country. Our service engineers will take
care of a repair, if necessary.
Find the telephone number in the printed
documentation that came with the TV.
Or consult our
website www.philips.com/support and select your
country if needed.
 Support app
You can also look up the Support app in the Apps row
of the Home menu.
Open this app to find the telephone number to
contact us.
TV model number and serial number
You might be asked to provide the TV product model
number and serial number. Find these numbers on
the packaging label or on the type label on the back
or bottom of the TV.
 Warning
Do not attemp to repair the TV yourself. This may
cause severe injury, irrepairable damage to your TV or
void your warranty.
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