Related Documents; Recommended Services Information - Motorola MX101 Product Reference Manual

Related Documents

•
MX101 CUSTOMER SIDE SCANNER (CSS) INSTALLATION GUIDE, p/n MN000051Axx, provides
installation instructions to connect the MX101 CSS to the MP6000 (also included in this guide).
•
MX101 IDENTIFICATION LABEL, p/n MN000049Axx, provides installation information for the MX101
warranty label (also included in this guide).
•
MP6000 MULTI-PLANE IMAGING SCANNER INTEGRATOR GUIDE, p/n 72E-163525-xx, provides
MP6000 site preparation and installation information, as well as MP6000 operating instructions.
•
MP6000 MULTI-PLANE IMAGING SCANNER BAR CODE PROGRAMMING GUIDE,
p/n 72E-172633-xx, provides bar codes for MP6000 configuration.
•
MP6000 MULTI-PLANE IMAGING SCANNER REGULATORY GUIDE, p/n 72-171321-xx, provides
domestic and international regulatory information, and China RoHS information.
•
Advanced Data Formatting Programmer Guide, p/n 72E-69680-xx, provides information on ADF, a
means of customizing data before transmission to a host.
For the latest version of this guide and all Motorola guides, go to: http://www.motorolasolutions.com/support.

Recommended Services Information

If you have a problem using the equipment, contact your facility's technical or systems support. If there is a
problem with the equipment, they will contact the Motorola Solutions Global Customer Support Center at:
http://www.motorolasolutions.com/support.
When contacting Motorola Solutions support, please have the following information available:
•
Serial number of the unit
•
Model number or product name
•
Software type and version number
Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in service agreements.
If your problem cannot be solved by the Motorola Solutions Global Customer Support Center, you may need to
return your equipment for servicing and will be given specific directions or a Field Service Technician may be
sent to your location to perform the repair, depending on your level of entitlement set forth in the service
agreement. Motorola is not responsible for any damages incurred during shipment if the approved shipping
container is not used. Shipping the units improperly can possibly void the warranty.
If you purchased your business product from a Motorola business partner, please contact that business partner
for support.
Motorola recommends the following Service options to keep the MP6000 operating at peak performance
throughout its lifecycle:
•
Service from the Start with Advance Exchange Support (available for scanner-only configurations).
•
Service from the Start with On Site System Support (available for scanner-only and scanner/scale
configurations).
About This Guide xiii