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Troubleshooting; Installation - Panasonic KX-NS1000 Installation Manual

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7.1.1 Installation

7.1 Troubleshooting

7.1.1 Installation
PROBLEM
You cannot make/receive
calls via an IP network.
IP-PTs/SIP phones do not
operate.
294
Installation Manual
PROBABLE CAUSE
DSP card malfunction
Mother board
malfunction
Not enough activation
keys
Poor connection
Network malfunction
DSP card malfunction
Mother board
malfunction
Not enough activation
keys
IP-PT/SIP phone not
registered
IP-PT/SIP phone
malfunction
Poor connection
Network malfunction
SOLUTION
Replace the corresponding card.
Replace the mother board (be sure to turn
off the PBX when replacing).
Purchase additional activation key codes.
Please consult a certified dealer for
details.
Make sure that an 8-pin twisted pair cable
is used for connection.
Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.
Make sure that a straight cable is used for
connection to a switching hub.
Make sure that all network devices in use
are switched on.
Make sure that there is no unwanted
firewall in the IP network.
Replace the corresponding card.
Replace the mother board (be sure to turn
off the PBX when replacing).
Purchase additional activation key codes.
Please consult a certified dealer for
details.
Register the corresponding IP-PT/SIP
phone.
Replace the IP-PT/SIP phone.
Make sure that an 8-pin twisted pair cable
is used for connection.
Make sure that none of the CAT 5/CAT 5e
cables in use are over 100 m in length.
Make sure that a straight cable is used for
connection to a switching hub.
Make sure that all network devices in use
are switched on.
Make sure that the IP-PT/SIP phone is not
blocked by the firewall or other network
devices.
Document Version 2016-03

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