Table of Contents
Advertisement
Getting help
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you
can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service
issues:
1.
Go to Dell.com/support.
2.
Select your country from the drop-down menu on the lower right corner of the page.
3.
For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4.
For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a. Click
Global Technical
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Documentation feedback
Click the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.
Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
•
How-to videos
•
Reference materials, including the Owner's Manual, LCD diagnostics, and mechanical overview
•
A direct link to Dell to contact technical assistance and sales teams
Steps
1.
Go to Dell.com/QRL and navigate to your specific product or
2.
Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell PowerEdge system or in the
Quick Resource Locator section.
Support.
13
193
Advertisement
Table of Contents
Troubleshooting
