10 Troubleshooting
Problem
Possible cause and solution
No power or indicator
The TV is not connected to the power.
light.
Press . POWER at the side of the TV or on the remote control.
R
Ensure that the AC power cord is connected tightly to the TV
power connector and to the power socket outlet.
Remove the AC power cord from the power socket outlet, wait 60
seconds and reconnect the AC power cord.
Connect the TV to a different power socket outlet.
No picture or sound is
HDCP authentication fail.
detected from the device
Ensure that your HDMI cable is certified.
using HDMI 1-4 input jack.
Press SOURCE on the remote control to switch to another source
and then switch back to the HDMI source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are powered on, unplug either
end of the HDMI cable and then reinsert the cable.
No sound is detected
An audio cable is not connected.
from the PC using PC
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
input jack.
Press SOURCE on the remote control, and select the PC source.
E
No picture or sound is
An incorrect HDMI input jack is connected or an audio cable is not
detected from the PC
connected.
using HDMI 1 input jack.
Connect a HDMI-DVI cable to the HDMI 1 input jack on the TV.
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
Press SOURCE on the remote control, and select the HDMI 1
source.
TV does not respond to
Batteries are installed incorrectly, or low battery power.
the remote control.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and do not need
to be replaced.
Remove the AC power cord from the power socket outlet, wait 60
seconds and reconnect the AC power cord.
The picture is distorted,
Broadcast video format.
stretched out, or has black
Press FORMAT on the remote control to select the best picture
bars on the side or top.
format.
For some accessory devices, the picture format must be set in the
accessory device.
The picture is mostly
Insecure / incorrect connection.
red and green, or the
Ensure all the connections are made according to the color code.
picture misses red when
Push the component cables all the way into the YPbPr sockets on
connected to an accessory
the TV.
device via component
cables.
No picture or sound.
No picture or sound - ensure you have selected the correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection, set the TV to the
correct source input.
If the TV is connected directly to the wall via a coaxial connection,
perform the autoprogram again.
No sound on the TV
Volume level is set to zero - increase the volume.
loudspeaker.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection, ensure that the
Audio L/R cable is connected as described in Connecting your
devices . (See ‘Connecting your devices’ on page 40.) If you use a
component cable, ensure that you have not crossed the red audio
cable with the red video cable.
Audio output setting for the accessory device is incorrect. For
HDMI connections, some accessory devices have an HDMI
audio output setting that must be turned on for HDMI to HDMI
connections.
Check if [ Sound ] > [ TV Speakers ] > [ Off ] f f is set to [ On ] .
No sound will be output when [ TV Speakers ] is set to [ Off ] f f .
Bad picture quality with a
Standard definition channels are not as clear as high definition
coaxial connection.
channels - connect the devices via component or HDMI cables.
Cannot control your TV
Confirm that the connected devices are EasyLink compliant and are
and connected devices
connected to your TV via an HDMI cable. Not all brands of devices
with one remote control.
such as Blu-ray Disc players use the same system as Philips EasyLink.
Other brands might not work with Philips EasyLink.
Cannot use Netflix
Netflix is available only in the United States.
feature.
Check if the network connection is properly made.
Visit www.netflix.com/Philips on your PC and become a Netflix
member.
Visit www.netflix.com on your PC.
Cannot add movies or TV
episodes to the Instant
Queue.
Cannot use VUDU
Check if the network connection is properly made.
feature.
Cannot rent or buy
You need to activate the VUDU account. (Refer to page 18.)
movies / TV episodes on
Log into your account at http://my.vudu.com and check your
VUDU.
payment information.
The picture quality of
Check the speed of your internet connection. You need speeds of at
streaming movie (Netflix
least 8 Mbps to this player for high quality uninterrupted playback.
or VUDU) is poor.
Streaming movie (Netflix
Contact your internet service provider to troubleshoot your internet
or VUDU) often stops
connection for speed and line quality. Consistent line quality and
or starts buffering during
speed are very important for internet video playback.
playback.