10 Troubleshooting
Problem
Possible cause and solution
No power or indicator
The TV is not connected to the power.
light.
Press . POWER at the side of the TV or on the remote control.
Ensure that the AC power cord is connected tightly to the TV
power connector and to the power socket outlet.
Remove the AC power cord from the power socket outlet, wait
60 seconds and reconnect the AC power cord.
Connect the TV to a different power socket outlet.
No picture or sound
HDCP authentication fail.
is detected from the
Ensure that your HDMI cable is certified.
device using HDMI 1-4
Press SOURCE on the remote control to switch to another
input jack.
source and then switch back to the HDMI source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are powered on, unplug
either end of the HDMI cable and then reinsert the cable.
No sound is detected
An audio cable is not connected.
from the PC using PC
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
input jack.
Press SOURCE on the remote control, and select the PC source.
No picture or sound is
An incorrect HDMI input jack is connected or an audio cable is
detected from the PC
not connected.
using HDMI 1 input jack.
Connect a HDMI-DVI cable to the HDMI 1 input jack on the TV.
Connect an audio cable to the PC / HDMI 1 AUDIO IN on the TV.
Press SOURCE on the remote control, and select the HDMI 1
source.
TV does not respond to
Batteries are installed incorrectly, or low battery power.
the remote control.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly and do not need
to be replaced.
Remove the AC power cord from the power socket outlet, wait
60 seconds and reconnect the AC power cord.
The picture is distorted,
Broadcast video format.
stretched out, or has
Press FORMAT on the remote control to select the best picture
black bars on the side
format.
or top.
For some accessory devices, the picture format must be set in the
accessory device.
The picture is mostly
Insecure / incorrect connection.
red and green, or the
Ensure all the connections are made according to the color code.
picture misses red
Push the component cables all the way into the YPbPr sockets
when connected to an
on the TV.
accessory device via
component cables.
No picture or sound.
No picture or sound - ensure you have selected the correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection, set the TV to the
correct source input.
If the TV is connected directly to the wall via a coaxial connection,
perform the autoprogram again.
No sound on the TV
Volume level is set to zero - increase the volume.
loudspeaker.
Sound is muted - press MUTE on the remote control.
Audio cable is not connected - for AV connection, ensure that the
Audio L/R cable is connected as described in Connecting your
devices . (See ‘Connecting your devices’ on page 39.) If you use a
component cable, ensure that you have not crossed the red audio
cable with the red video cable.
No sound on the TV
Audio output setting for the accessory device is incorrect. For
loudspeaker.
HDMI connections, some accessory devices have an HDMI
audio output setting that must be turned on for HDMI to HDMI
connections.
Check if [ Sound ] > [ TV Speakers ] > [ Off ] is set to [ On ] .
No sound will be output when [ TV Speakers ] is set to [ Off ] .
Bad picture quality with a
Standard definition channels are not as clear as high definition
coaxial connection.
channels - connect the devices via component or HDMI cables.
Cannot control your TV
Confirm that the connected devices are EasyLink compliant and
and connected devices
are connected to your TV via an HDMI cable. Not all brands of
with one remote control.
devices such as Blu-ray Disc players use the same system as Philips
EasyLink. Other brands might not work with Philips EasyLink.
Cannot use Netflix
Netflix is available only in the United States.
feature.
Check if the network connection is properly made.
Visit www.netflix.com/Philips on your PC and become a Netflix
member.
Visit www.netflix.com on your PC.
Cannot add movies
or TV episodes to the
Instant Queue.
Cannot use VUDU
Check if the network connection is properly made.
feature.
Cannot rent or buy
You need to activate the VUDU account. (Refer to page 18.)
movies / TV episodes on
Log into your account at http://my.vudu.com and check your
VUDU.
payment information.
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