Error Code And Troubleshooting - Toshiba e-STUDIO 2555C Service Manual

8.

ERROR CODE AND TROUBLESHOOTING

8.1 General Descriptions
This chapter explains the procedures for solving troubles occurring in the equipment.
When a trouble occurs, check if an error code is displayed on the LCD screen of the control panel first.
If displayed, refer to" P. 8-4 "8.2 Error Code List"" to figure out the classification and contents of the
error, and then refer to " P. 8-45 "8.3 Diagnosis and Prescription for Each Error Code"" to remove its
cause.
If not displayed and the equipment does not operate properly or images are not printed properly, refer
to " P. 8-274 "8.4 Other errors"" or " P. 8-277 "8.5 Troubleshooting for the Image"" to remove its
cause.
Note:
If unusual odor is detected or if smoke or fire comes out of the equipment, immediately turn the power
OFF.
Even in the cases other than the above, fully observe safety precautions.
If any PC board or HDD shall be replaced, refer to"9.3Precautions for Installation of GP-1070 and
Disposal of HDD/Board".
8.1.1 If a problem continues even after performing all troubleshooting.
If a problem continues even after performing all troubleshooting and technical tips, report the problem
to the appropriate Toshiba service center along with the following information. This information will help
the service center understand your problem and take quick action to find the solution.
1. Serial Number
2. List Print
Refer to the appropriate Service Manual / Service Handbook for the detailed procedure to obtain
a List Print.
A. Enter the value given below to obtain a List Print by CSV file.
9S-300: All CSV files
B. Enter the value given below to obtain a List Print by printing it out.
9S-101: 05 code
9S-102: 08 code
9S-104: Pixel counter data (Toner cartridge standard)
9S-106: Error history (1000 cases max)
9S-108: Firmware update log (200 cases max)
9S-110: Power on/off log (100 cases max)
3. For image-related problems, collect image samples with the problem areas and the feeding direction
marked first. Then provide information about the media type and weight, and the print data / spool
files for duplicating the problem.
4. For abnormal acoustic noise, describe the situation in as much detail as possible.
5. For hardware-related problems, provide photos of any broken parts, paper jams, etc.
In case of paper jams, include the type of paper and its manufacturer.
6. For software-related problems, provide list prints, TopAccess Logs and the detailed procedure
needed to duplicate the problem.
* This is the minimum information required to report a complaint. It would be appreciated if you could
obtain additional information.
* Follow the directions of the service center if they request additional information as each issue is
unique to some degree.
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ERROR CODE AND TROUBLESHOOTING
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