Facilityservice Settings; Facilityservice Service [1 - Cisco TelePresence SX20 Quick Set Administrator's Manual

Cisco TelePresence SX20 Quick Set
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Introduction

FacilityService settings

FacilityService Service [1..5] Type
Up to five different facility services can be supported simultaneously. With this setting you
can select what kind of services they are. A facility service is not available unless both the
FacilityService Service [n] Name and the FacilityService Service [n] Number settings are
properly set. Only FacilityService Service [1] with Type Helpdesk is available on the Touch
controller. Facility services are not available when using the remote control and on-screen
menu.
Requires user role: ADMIN
Default value: Helpdesk
Value space: Other/Concierge/Helpdesk/Emergency/Security/Catering/Transportation
Other: Select this option for services not covered by the other options.
Concierge: Select this option for concierge services.
Helpdesk: Select this option for helpdesk services.
Emergency: Select this option for emergency services.
Security: Select this option for security services.
Catering: Select this option for catering services.
Transportation: Select this option for transportation services.
FacilityService Service [1..5] Name
Define the name of the facility service. Up to five different facility services are supported.
A facility service is not available unless both the FacilityService Service [n] Name and the
FacilityService Service [n] Number settings are properly set. Only FacilityService Service [1]
is available on the Touch controller. The name will show on the facility service call button,
which appears when you tap the question mark icon in the top bar. The facility services are
not available when using the remote control and on-screen menu.
Requires user role: ADMIN
Default value: Service 1: "Live Support" Other services: ""
Value space: String (0, 1024)
The name of the facility service.
D15329.03 SX20 Administrator Guide CE8.2, JUNE 2016.
Configuration Peripherals Maintenance
FacilityService Service [1..5] Number
Define the number (URI or phone number) of the facility service. Up to five different facility
services are supported. A facility service is not available unless both the FacilityService
Service [n] Name and the FacilityService Service [n] Number settings are properly set. Only
FacilityService Service [1] is available on the Touch controller. The facility services are not
available when using the remote control and on-screen menu.
Requires user role: ADMIN
Default value: ""
Value space: String (0, 1024)
The number (URI or phone number) of the facility service.
FacilityService Service [1..5] CallType
Define the call type for each facility service. Up to five different facility services are
supported. A facility service is not available unless both the FacilityService Service [n] Name
and the FacilityService Service [n] Number settings are properly set. Only FacilityService
Service [1] is available on the Touch controller. Facility services are not available when using
the remote control and on-screen menu.
Requires user role: ADMIN
Default value: Video
Value space: Video/Audio
Video: Select this option for video calls.
Audio: Select this option for audio calls.
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Administrator Guide
System settings System settings Appendices