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Remote Modem Installation Instructions
384i/704i
6. Connecting to the Site
Now that your office modem is correctly set up and tested, you can call the site
modem and program remotely from your office. Also use this procedure when test-
ing the site modem from another modem on site.
384i Only:
To call the site modem:
1. Make sure your modem is correctly connected to your office comput-
er, an outside telephone line (or other dial tone source) and is func-
tioning correctly.
2. Start the Remote Maintenance program and enter your programming
password (when requested).
3. From the Main Menu, load the data file for the site you are calling:
•
Select File and Read.
•
Choose the directory that contains your customer data files and
press Enter.
•
Highlight the customer data file you want to load and press Enter.
site, make sure the Modem phone entry is the extension number of the
ASTU circuit (or dial tone source) connected to the site modem.
4. Press Esc to return to the Main Menu, select Communication and
press Enter.
Select Modem Control and press Enter.
5.
For Local PC Connections, skip to Step 9.
6. Type AT&F and press Enter. You should see OK.
entry, check your modem connections and settings and try again.
7. Press F2: Auto Dial.
in Part 5 and the Modem phone entry in the Customer Information
Screen.
the site modem's telephone number and press Enter again.
8.
After you connect to the site modem, you will see a numeric connect
message (12). This is the connect message returned by the site
modem.
Type AT and press Enter. You should see OK. This response is from
9.
the site modem's DCI connection.
when prompted to do so. Repeat from step 6. If you still don't see OK,
there is a problem with the site modem's DCI setup.
Your modem can only connect to COM1 or COM2.
If you are using this procedure to check the site modem while on
If you don't get the proper response (OK) or you can't type the
This automatically sends out the initialization string you entered
If you don't have a Modem phone entry, press Enter, type ATDT,
If you don't see OK, press F4 to break the connection and Esc
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