Trouble Shooting - Philips SpeechExec Pro Dictate 10 User Manual

6 Trouble­
shooting
Find the most common problems you
could encounter with your SpeechExec
software in the following table. If you
are unable to solve the problem with
the information below, contact the
supporting Philips partner you purchased
the software from.
Problem
The operating system stops
responding after restart.
The SpeechMike is
completely without
function.
The SpeechMike is
connected to the computer
but sound will play on the
computer's speaker only.
32
Possible cause
• Using the Philips
SpeechMike together
with certain USB
hubs may cause the
operating system to stop
responding when the
computer is started.
• Some computer providers
limit the output power
of USB ports to 100mA.
These ports may not
provide enough power
for the SpeechMike to
function properly.
• Windows can support
more than one playback
device at a time.
However, if you disable
the device for playback,
it is also disabled for
recording.
Solution
• Unplug the SpeechMike
before starting the
computer and reconnect
it afterwards. We
recommend replacing the
USB hub or connecting
your SpeechMike directly
to the USB port of the
computer.
• Use the AC charger.
• Connect the SpeechMike
via the self-powered hub.
• Change the playback
settings via Start >
Control Panel > Sound >
Playback
or
right-click the speaker
icon on your toolbar and
select Playback devices.
User manual