Troubleshooting And Maintenance - Samsung UE32J5500A User Manual

Troubleshooting and Maintenance

Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the
Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit "www.samsung.com" and
click on Support, or contact the call centre listed on the back cover of this manual.
- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be,
however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
- To keep your TV in optimum condition, upgrade to the latest software. Use the
on the TV's menu (MENU >
).
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Issues
The TV is not powered on.
The TV won't turn on.
There is no picture/video.
The remote control does
not work.
The Cable or set-top box
remote control doesn't
turn on/off the TV or
adjust the volume.
[UJ5500-RU]BN68-07047H-02L04.indb 8
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Solutions and explanations
Make sure that the power cord is connected and that the remote has live batteries and
is functioning properly. If the power cord is properly connected and the remote control is
operating normally, there might arise a problem with the antenna cable connection, or the
cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
set-top box.
Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
Make sure that the wall outlet is working.
Try pressing the P button on the TV to make sure that the problem is not with the remote. If
the TV turns on, refer to "The remote control does not work" below.
Check the cable connections. Remove and reconnect all cables connected to the TV and
external devices.
Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
the TV's input connections. For example, if an external device's output is HDMI, connect it to
an HDMI input on the TV.
Make sure that your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it and reconnecting the device's power cable.
Replace the remote control batteries. Make sure that the batteries are installed with their poles
(+/–) in the correct direction.
Clean the sensor's transmission window on the remote.
Try pointing the remote directly at the TV from 1.5~1.8 m away.
Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
set-top box user manual for the SAMSUNG TV code.
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2015-03-27 오후 4:27:07