For Assistance - Samsung GALAXY S8 User Manual

For Assistance

The following topics address areas of support for your
phone, including troubleshooting, specifications,
account information, warranty information, and
customer service contact information.
Troubleshooting
Check the questions and answers below for
troubleshooting solutions for common phone issues.
Phone freezes/operation is unstable.
Solution: Turn the phone on again. If you are unable
to turn the phone off, remove and replace the Battery,
and then turn the phone on again. Data that was being
edited is erased after your phone is powered on again.
Getting Help
Operation is unstable after a new
application was installed.
Solution: The newly installed application may be the
cause. Uninstall the application in Safe mode. See
"Uninstall Apps" on page 60 for more information
about uninstalling apps.
To turn the phone on in Safe mode:
► Press and hold the Power key > touch and hold
Power off, read the disclaimer for safe mode, and
then tap OK.
After turning the phone on in Safe mode,
•
"Safe Mode" appears at lower left.
After restarting in Safe mode, your phone can be
•
powered on as usual.
Before turning the phone on in Safe mode, it is
•
recommended that you back up important data.
By powering the phone on in Safe mode, added
•
widgets may be deleted.
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