Samsung OFFICESERV 7100 Service Manual page 143

3.4.9.4 When the Call Is Not Connected between the IP Telephone and the
Digital Telephone
If the call is not connected between the IP telephone and the digital telephone(call between
the local IP telephone and the local digital telephone, call between the local IP
telephone/digital telephone and the remote IP telephone/digital telephone are not connected)
when all the boards mounted on the OfficeServ 7100 system operate normally, and all the
connected terminals operate normally, check the status of the MGI64/MGI16 board or take
measures as follows:
Press the MGI64 reset switch and
check the board status.
Do DSP, RTPT, RTPR
LEDs blink?
Yes
Is the RTPT LED turned on?
Yes
Are there identical
IPs when checking the IP in
MMC 831, 840 of each
system?
Yes
Replace the board if the status is the
same when attempting again after
changing the IP.
End
© SAMSUNG Electronics Co., Ltd.
Check the setting status of MMC 724,
No
615 of each system.
(See the programming description.)
- Check if the IP/MAC of the local IP
No
telephone is redundant.
- Check if the remote MGI IP/MAC is
redundant.
Perform the PING test for the
corresponding IP telephone and the IP
No
which corresponds to MGI64 MP40 and
check them.(However, perform the test
after removing the ARP table.)
OfficeServ 7100 Service Manual
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