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Before Requesting Service
If it appears that the DVD Video player is faulty, first consult this checklist. Something may have been overlooked. Under no
circumstances should you attempt to repair the system yourself; this will invalidate the warranty.
Look for the specific symptom(s). Then perform only the actions listed to remedy the specific symptom(s).
Symptom
No power
No picture
Distorted picture
Completely distorted picture
or no colour with player menu
Distorted or black/white picture
with DVD or Video CD
No sound
Distorted sound from HiFi
amplifier
No audio at digital output
Disc can't be played
No return to start-up screen when
disc is removed
The player does not respond to
the remote control
Buttons do not work
Player does not respond to some
operating commands during
playback
DVD Video player cannot read
CDs/DVDs
Remedy
– Make sure the power cord is properly connected.
– Check if there is power at the AC outlet by plugging in another appliance.
– Check if the TV is switched on.
– Check the video connection.
– Check the disc for fingerprints and clean the disc with a soft cloth, wiping
from the centre to the edge in a straight line.
– Sometimes a small amount of picture distortion may appear .This is not a
malfunction.
– If the picture is distorted completely or if the picture rolls vertically,
make sure the NTSC/PAL setting at the DVD player matches the video
signal of your television.
– If your TV video signal is NTSC, select the NTSC setting at the DVD player.
– If your video signal is PAL, select the PAL setting. - See NTSC/PAL SETTINGS.
– Check video output option in Personal Preferences is matching with actual
connection.
– The disc format does not match your TV's video signal (PAL/NTSC).
– If your video signal is PAL, see NTSC/PAL Conversion.
– Check audio connections.
– If you are using a HiFi amplifier, try another sound source.
– Check to make sure that no audio connections are made to the amplifier's
phono input.
– Check the digital connections.
– Check the settings menu to make sure the digital output is set to ALL or
PCM.
– Check if the audio format of the selected audio language matches your
receiver capabilities.
– Not applicable for MP3
– Ensure the disc label is facing up.
– Clean the disc.
– Check if the disc is defective by trying another disc.
– Check to see if the disc is defective, badly scratched or warped (not flat).
– Reset the unit by switching the player off, then on again.
– Check to see if the programme requires another disc to be loaded.
– Aim the remote control directly at the sensor on the front of the player.
– Remove any obstacles between the player and the remote control.
– Inspect or replace the batteries in the remote control.
– In order to completely reset the player, unplug the AC cord from the AC
outlet. (Please ensure that the set is not in Initial Setup mode.)
– Operations may not be permitted by the disc. Refer to the instructions of
the disc.
– Use a commonly available cleaning CD/DVD to clean the lens before
sending the DVD Video player for repair.
B
R
EFORE
EQUESTING
S
23
ERVICE
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