How To Use Error Message; Strategy For Replacing Frus For Cto, Special-Bid, And Standard Models; Product Definition; Fru Identification - Lenovo ThinkPad 13 Hardware Maintenance Manual

How to use error message

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed,
begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error
codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU
Index for the computer you are servicing.

Strategy for replacing FRUs for CTO, special-bid, and standard models

This topic provides information about the model types and FRU identification.

Product definition

This topic introduces different model types and how to identify each type.
Dynamic configure-to-order (CTO) model
This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this
configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and
eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
The model is "CTO1" and the default country code is "WW" (example: 20A7CTO1WW).
Special-bid model
This is a unique configuration that has been negotiated between Lenovo and the customer. A unique machine
type model (MTM) consists of a 4-character MT, a 4-character model, and a numeric 2-character country
code is provided to the customer to place orders (example: 20A7000955). The country code assigned is
numeric and does not designate a specific country or region. The custom model factsheet for the MTM
indicates which country the special bid MTM is set up for. Special-bid offering is not generally announced.
Standard model
Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the
machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country
code. The country code assigned is alphabetic and represents a designated country or region (example:
20A70009UK).

FRU identification

Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an
MT - serial number level. Examples of major FRUs are system board and liquid crystal display (LCD).
To identify the major FRUs for a product, do the following:
1. Go to http://support.lenovo.com/ibasepartslookup.
2. Type the Machine Type and Serial Number in the corresponding fields.
3. Click Submit.
eSupport also can be used to view the general FRU list for a product. The FRU list is a general list of
components and does not contain specific model information.
To get the general FRU list for a product, do the following:
1. Go to http://www.lenovo.com/support.
2. Follow the instructions on the screen to select a product.
3. Click the Product & Parts tab.
4. Select System Service Partsto view a general FRU list.
.
Chapter 2 Important service information
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