If a paper jam occurs, <Paper jammed.> is displayed on the screen
difficult to understand the procedures on the display, see the following sections to clear jams.
* If the solution is not displayed, press
<Remove paper from MP tray.>
Paper Jams in the Multi-Purpose Tray(P. 350)
<Open Drawer 1.>
<Open Drawer 2.>
Paper Jams in the Paper Drawer(P. 351)
<Open the upper rear cover.>
Paper Jams in the Back Side(P. 352)
<Open the front cover.>
Paper Jams inside the Machine(P. 353)
<Pull out Drawer 1.>
Paper Jams at the Duplex Transport Guide(P. 355)
When removing the jammed paper, do not turn OFF the machine
Turning OFF the machine deletes the data that is being printed.
If paper tears
Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine.
Check that no jammed paper fragments remain in the machine.
Do not forcibly remove the jammed document or paper from the machine
Forcibly removing the paper may damage parts. If you are not able to remove the paper,contact your local
authorized Canon dealer or the Canon help line.
Paper Jams in the Multi-Purpose Tray
If there is paper loaded in the tray, remove it first. If the jammed paper cannot be removed easily, do not forcibly pull it
out, but follow the procedure for a different paper jam location indicated by the message.
and then select <Error Information/Notification> to display the
When a Problem Cannot Be Solved(P. 388)
to display simple solutions. If it is