Ordering Information And Parts List; Ordering Information; Parts Return And Ordering Policy - DeVilbiss 525DS Service Manual

5-liter compact oxygen concentrator
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o r D e r i n g i n F o r M a T i o n a n D P a r T S l i S T

orDering inForMaTion

When ordering components, instruction guides, or service manuals the following must be provided:
Unit Catalog Number
Unit Serial Number
Part Number
Quantity Required
DeVilbiss Compact Concentrator 5 Liter Series Instruction Guide:
A-525
525DS
SE-525
525DS & 525KS
DeVilbiss Compact Concentrator 5 Liter Series Service Manual:
LT-2023
525DS & 525KS
LT-2024
525DS & 525KS
LT-2025
525DS & 525KS
DeVilbiss Oxygen Concentrator Service Log:
A-1007
All
Orders may be placed by calling:
Customer Service
Warranty parts - U.S.A.
Canada
International Department

ParTS reTurn anD orDering Policy

ALL DEFECTIVE COMPONENTS THAT ARE STILL UNDER WARRANTY MUST BE RETURNED TO THE FACTORY IN SOMERSET, PA WITHIN 30
DAYS AFTER SHIPMENT OF THE NEW COMPONENTS. IF THE COMPONENTS ARE NOT RECEIVED WITHIN THIS PERIOD, AN INVOICE
WILL BE ISSUED TO YOUR ACCOUNT.
REBUILT EXCHANGE PARTS PRICING IS AVAILABLE ONLY WITH THE RETURN OF DEFECTIVE PARTS WITHIN 30 DAYS. COMPONENTS
WILL THEN BE BILLED AT THE REBUILT COST; THERE WILL BE A CHARGE FOR SHIPPING. IF THE DEFECTIVE COMPONENT IS NOT
RECEIVED WITHIN 30 DAYS, THEN A NEW COMPONENT INVOICE WILL BE ISSUED TO YOUR ACCOUNT. COMPONENTS THAT ARE OUT
OF WARRANTY AND NOT ON A REBUILT/EXCHANGE PROGRAM DO NOT HAVE TO BE RETURNED TO THE FACTORY.
Before returning parts or units to the factory, call the DeVilbiss Healthcare Customer Service Department (800-338-1988) or (814-443-4881) to obtain
a return authorization number. Include in the package a note indicating the return authorization number along with your company name, address,
phone number, and account number. The return authorization number should also be written on the outside of the package.
To expedite your order for warranty or non-warranty parts, the following information should be given to the representative:
Catalog number
Serial number
Hour meter reading for each concentrator
Account number
Company name and address
Description of problem
LT-2023
English, Spanish, French
English, Spanish, French, German, Italian, Dutch, Portuguese
English
Spanish
Portuguese
English
800-338-1988
800-338-1988
905-660-2459 or 800-263-3390
814-443-4881
40

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