Related Service Information; Service Web Site; Product Recovery Program - IBM ThinkPad T20 Hardware Maintenance Manual

Related service information

This section provides information about the following:
v "Service web site"
v "Product recovery program"
v "Passwords" on page 25
v "Power management" on page 27

Service web site

When the latest maintenance diskette and the system
program service diskette become available, a notice will be
posted on http://www.ibm.com/pc/partner/infotips

Product recovery program

Restoring the pre-installed software:
To restore the pre-installed software, you can use either
the Product Recovery program or a Recovery CD.
The Product Recovery program is in the Service Partition,
a section of the hard-disk drive is not displayed by
Windows Explorer. Use the Recovery CD if it was provided
with the computer.
Note: The recovery process might take up to 2 hours.
To use the Product Recovery program to restore the
pre-installed software, do the following:
1. Save all files and shut down the desktop.
2. Turn off the computer.
3. Turn on the computer. A message appears on the
screen: "To start the Product Recovery program,
press F11". Press F11 quickly; this message is
displayed for only a few seconds.
Note: If this message does not appear, you can use a
Recovery Repair diskette to get access to the
Product Recovery program. (Directions for
making a Recovery Repair diskette are given in
"To create a recovery repair diskette" on
page 24.)
4. From the list displayed on the screen, select the
operating system you want to recover.
5. Select the recovery options you want, and follow the
instructions on the screen.
Creating the service partition:
To create the Service Partition and install the preloaded
system from the Recovery CD, do the following:
To create the Service Partition (SP):
1. Erase all partitions on the hard-disk drive, using FDISK
or a similar application.
Related service information
General descriptions
23