Warranty Claims Process - Datalogic Gryphon GFS4400 Quick Reference Manual

Datalogic ADC Limited Factory Warranty
ic may use new or reconditioned parts, components, subassemblies or
products that have been tested as meeting applicable specifications for
equivalent new material and products. Customer will allow Datalogic to
scrap all parts removed from the repaired product. The warranty period
shall extend from the date of shipment from Datalogic for the duration
published by Datalogic for the product at the time of purchase (Warran-
ty period). Datalogic warrants repaired hardware devices against defects
in workmanship and materials on the repaired assembly for a 90 day pe-
riod starting from the date of shipment of the repaired product from
Datalogic or until the expiration of the original warranty period, which-
ever is longer. Datalogic does not guarantee, and it is not responsible for,
the maintenance of, damage to, or loss of configurations, data, and ap-
plications on the repaired units and at its sole discretion can return the
units in the "factory default" configuration or with any software or firm-
ware update available at the time of the repair (other than the firmware
or software installed during the manufacture of the product). Customer
accepts responsibility to maintain a back up copy of its software and data.

Warranty Claims Process

In order to obtain service under the Factory Warranty, Customer must
notify Datalogic of the claimed defect before the expiration of the appli-
cable Warranty period and obtain from Datalogic a return authorization
number (RMA) for return of the product to a designated Datalogic ser-
vice center. If Datalogic determines Customer's claim is valid, Datalogic
will repair or replace product without additional charge for parts and la-
bor. Customer shall be responsible for packaging and shipping the prod-
uct to the designated Datalogic service center, with shipping charges
prepaid. Datalogic shall pay for the return of the product to Customer if
the shipment is to a location within the country in which the Datalogic
service center is located. Customer shall be responsible for paying all
shipping charges, duties, taxes, and any other charges for products re-
turned to any other locations. Failure to follow the applicable RMA pol-
icy, may result in a processing fee. Customer shall be responsible for
return shipment expenses for products which Datalogic, at its sole discre-
tion, determines are not defective or eligible for warranty repair.
Quick Reference Guide 39