Making A Copy Of Your Database; Recovering Devices From Fail-Safe Mode; Replacing A Defective Device; Uploading And Accessing Files (Documents, Pictures, And Presentations) - Bosch DICENTIS Software Manual

DICENTIS
12.10

Making a copy of your database

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12.11

Recovering devices from fail-safe mode

Although the utmost has been done to safeguard the availability of the system, a situation can
occur where a DICENTIS device enters a fail-safe mode which requires a reload of the
firmware. To reload the firmware:
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4.
12.12

Replacing a defective device

A defective device can be easily replaced, without reconfiguring. To do so:
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12.13 Uploading and accessing files (documents, pictures, and
presentations)
Background information
During a meeting, participants can open and view files (i.e.: documents, pictures, and
presentations) by clicking a blue More info hyperlink on the multimedia devices (DCNM-MMD2
and DCNM-DE only). The More info hyperlink is displayed for:
–
–
–
For participants to be able to use this hyperlink:
–
Bosch Security Systems B.V.
Stop DICENTIS services using the DICENTIS Server Console.
Stop the SQL server (SQLEXPRESS) via Services.
Go to: C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\MSSQL
\DATA
Copy DcnmDatabase_log.LDF and DcnmDatabase.mdf to your backup location.
Reboot the DICENTIS server.
Power up the device.
Start the Firmware Upload Tool. After some time the Firmware Upload Tool shows the
devices in failsafe mode window with the id of the defective device displayed.
Wait until the device appears in its specific tab of the Firmware Upload Tool (DCNM-APS /
DCNM-APS2, DCNM-PS2 or DCNM-MMD2 / DICENTIS Discussion device).
Close the Firmware Upload Tool. The device is now fully operational again.
Replace the defective device.
Upgrade the replacement device with the correct firmware, if necessary.
Select: Configure > Seats and Devices > Seat Assignment.
Unassign the defective device from the seat by using the Unassign Devices from Seat
button. Record the number/name of the defective device (see sticker on base of device).
Tip: Use your mobile phone to take a picture of the sticker.
When Automatic seat assignment is enabled, the replacement device must first be
unassigned from its current seat before it can be assigned to the correct seat. Unassign
the replacement device from the seat by using the Unassign Devices from Seat button.
Assign the replacement device to the correct seat using the Assign Device to Seat
button.
Remove the empty seat with the Delete empty seats button.
each meeting,
each agenda item, and
each voting round.
the documents have to be uploaded to either:
– the customer's Content Management Systems (CMS), or
– one or more folders on the DcnmMeetingDocuments website on the DICENTIS
server.
Software Manual
Hints and Tips | en 91
2017.02 | V1.9 |