Placing A Call On Hold; Transferring A Call - Cisco 7821 Reference Manual

Placing a Call on Hold

While on a call you can place the call on hold so that the caller can not hear you and you cannot hear the
caller. You can answer other calls while a call is on hold.

To place a call on hold, press the Hold/Resume key

To return to the call, press the Hold/Resume.

If multiple calls are held, use the more ... soft-key and select Swap to switch between calls. The
top right hand corner will tell you which call you taking.

Transferring a Call

To transfer a call to another phone:

Press the Transfer soft-key or

Dial the number to which you want to transfer the call

When dialed number rings, press Transfer and hang up, or when party answers, announce the
call and press Transfer and hang up. If no answer or call is refused, press Cancel then Resume
soft-key to return to original
Transferring a Call Directly to Unity Voicemail
key. This automatically places the call on hold.