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HP G3 KVM User Manual: Support And Other Resources; Accessing Hewlett Packard Enterprise Support; Information To Collect; Accessing Updates

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Support and other resources

Accessing Hewlett Packard Enterprise Support
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website
(http://www.hpe.com/assistance).
To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website (http://www.hpe.com/support/hpesc).
Information to collect
Technical support registration number (if applicable)
Product name, model or version, and serial number
Operating system name and version
Firmware version
Error messages
Product-specific reports and logs
Add-on products or components
Third-party products or components
Accessing updates
Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update
method.
To download product updates, go to either of the following:
Hewlett Packard Enterprise Support Center Get connected with updates page
o
(http://www.hpe.com/support/e-updates)
Software Depot website (http://www.hpe.com/support/softwaredepot)
o
To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center More Information on Access to Support
Materials page (http://www.hpe.com/support/AccessToSupportMaterials).
IMPORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Websites
Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs)
Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc)
Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)
Support and other resources 74

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