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Online Help; Support And Repair - Philips 49PUG6801 User Manual

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Wi-Fi, Internet and Bluetooth
Wi-Fi network not found or distorted
• Microwave ovens, DECT phones or other Wi-Fi
802.11b/g/n devices in your proximity might disturb
the wireless network.
• Make sure that the firewalls in your network allow
access to the TV's wireless connection.
• If the wireless network does not work properly in
your home, try the wired network installation.
Internet does not work
• If the connection to the router is OK, check the
router connection to the Internet.
The PC and Internet connection are slow
• Look in your wireless router's user manual for
information on indoor range, transfer rate and other
factors of signal quality.
• Use a high-speed (broadband) Internet connection
for your router.
DHCP
• If the connection fails, you can check the DHCP
(Dynamic Host Configuration Protocol) setting of the
router. DHCP should be switched on.
Bluetooth lost connection
• Position the wireless speaker within 15 feet of the
TV.
• Locations with high wireless activity—such as
apartment buildings with many wireless routers—can
make is difficult to connect wirelessly. Keep the router
and wireless speakers as close to the TV as possible.
Bluetooth Audio and Video synchronization
• Before you purchase a wireless Bluetooth speaker,
inform yourself about its quality of Audio to Video
synchronization, commonly called "lip sync." Not all
Bluetooth devices perform correctly. Ask your dealer
for advice.
27.4

Online Help

To solve any Philips TV related problem, you can
consult our online support. You can select your
language and enter your product model number.
Go to www.philips.com/support .
On the support site you can find your country's
telephone number to contact us as well as answers to
frequently asked questions (FAQs). In some countries,
you can chat with one of our collaborators and ask
your question directly or send a question by email.
You can download new TV software or the manual to
read on your computer.
27.5

Support and Repair

For support and repair, call the Consumer Care
hotline in your country. Our service engineers will take
care of a repair, if necessary.
Find the telephone number in the printed
documentation that came with the TV.
Or consult our
website www.philips.com/support and select your
country if needed.
 Support app
You can also look up the Support app in the Apps row
of the Home menu.
Open this app to find the telephone number to
contact us.
TV model number and serial number
You might be asked to provide the TV product model
number and serial number. Find these numbers on
the packaging label or on the type label on the back
or bottom of the TV.
 Warning
Do not attempt to repair the TV yourself. This may
cause severe injury, irreparable damage to your TV or
void your warranty.
108

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