Motorola Smart Nursery Camera User Manual page 33

Troubleshooting for Wi-Fi
Category
Account I am unable to login
even after registration.
Account I receive an error
message saying: "Email
ID is not registered".
Account What do I do if I forget
my password?
Account I am unable to receive a
new password although
I have used the "Forgot
password" option.
Connectivity I get a message: We
Issues are having problems
accessing your
Camera. This could be
due to the lack of an
internet connection.
Please wait and try
again later.
32
®
Internet Viewing
Problem
Description / Error
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An email will be sent
to your registered email address.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Help