Honeywell SmartPAC 2 User Manual page 4

T
hank you for purchasing a Honeywell Wintriss Product. We appreciate your business and want to do
whatever we can to ensure your satisfaction. Wintriss products are built to stay on the job day after day,
and are backed by an ironclad guarantee, international standards approvals, and unbeatable support.
Whenever you need assistance or service, we back all our products with excellent spare parts inventories,
training programs, and prompt repair service. We would like to share with you a list of service options -
probably the largest number of service options offered in the industry.
• • • •
Technical Assistance
We offer a toll-free line for technical assistance. Call our Wintriss Tech Support Hotline at
1-800-586-TECH (8324) should you have any questions about your equipment. Our technical staff
is ready to assist you Monday through Friday, 8 a.m. to 5 p.m. EST. In many cases our experienced
technical staff can resolve your inquiry right over the phone.
• • • •
Return Authorization
Please call our "800" number for a return authorization (RA) number to return a product for repair.
Returned goods must arrive freight prepaid. In order to process your return quickly, we ask that you
provide us with the following pertinent information when you call: order number, order date,
shipping address, contact name and telephone number, and product type. The assigned RA number
should appear on all packages returning to Wintriss Controls Group to ensure prompt service. Please
be sure to carefully pack all returned items and ship to our Acton, MA location.
• • • •
Expedited Repair Program
Rush service providing 48 hour turn-around is available for most products upon request. A $50
Expedite Fee will be applied to our standard repair rate if the unit is not within its warranty period.
• • • •
Board Exchange Program
If your needs are urgent, you can take advantage of our Board Exchange (EX) program. The EX
program applies to SmartPAC, Wintriss Clutch/Brake Control (WPC), and all 1500 series products.
Call our "800" number between 8 a.m. to 5 p.m. EST and we will send a replacement to you
overnight. A fee does apply to this service. Contact Wintriss Tech Support at 800-586-8324 for
details.
• • • •
Service Center
Our major center for product service is located at our headquarters in Acton MA. If your equipment
requires repair, please contact us at 800-586-8324 to obtain a return authorization number.
Nationwide field service is also available. Contact the Wintriss Service Manager at
800-586-8324, ext. 1949 or Wintriss Tech Support group at 800-586- 8324.
• • • •
Product Training
We are also offer both product training and maintenance/troubleshooting courses at our Carol
Stream, IL and Acton, MA facilities. On-site training is available from the factory or through your
local Wintriss representative
• • • •
Restocking Charge
Returned goods are subject to a 20% restocking charge if returned for credit. The minimum charge
is $50, not to exceed $250 per item.
Whatever the product, we are committed to satisfying you with innovative engineering, quality
construction, reliable performance, and ongoing, helpful support. Call us whenever you need assistance.