Troubleshooting - Panasonic KX-UT670 Administrator's Manual

Section 9 Troubleshooting

9.1 Troubleshooting

If a problem occurs, refer to this section. Before inspection, confirm that the unit is corrected properly and that
power is being supplied through the Ethernet cable. If using an AC adaptor, confirm that power is being supplied
through the connected outlet.
If the problem persists, disconnect the plug or Ethernet cable from the unit, then connect it again.
General Use
Problem
I cannot hear a dial tone.
An error message is displayed.
Edited data is not saved.
The unit will not start up correctly.
206 Administrator Guide
•
Confirm that the Ethernet cable is properly connected. For
details, refer to the Operating Instructions on the
Panasonic Web site (® see Introduction).
•
Network settings may not be correct.
•
Many installation issues can be resolved by resetting all
the equipment. First, shut down your modem, router, hub,
unit, and PC. Then turn the devices back on, one at a time,
in this order: modem, router, hub, unit, PC.
•
If you cannot access Internet Web pages using your PC,
check to see if your phone system is having connection
issues in your area.
•
Check the VoIP status in [Phone status] on the unit's
notification screen, or tap [Settings] ® [About phone]
® [Status] and confirm that each line is registered
properly. For details, refer to the Operating Instructions on
the Panasonic Web site (® see Introduction).
•
Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
•
For details about the settings, consult your network
administrator or phone system dealer.
•
Check the unit's settings according to the error message.
•
If you open another screen while editing data, the data may
not be saved. For details, refer to the Operating
Instructions on the Panasonic Web site (® see
Introduction).
•
Web user interface settings or configuration file settings
may not be correct. Reset the unit to initialize the settings
(® see 8.1 Resetting to Factory Default and Clearing
Data/Settings), and then reconfigure the unit correctly.
Note
•
If settings were not initialized after performing this
procedure, consult your phone system dealer.
Cause/Solution
Document Version 2011-11